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PTC · 4 days ago

Customer Success Manager, Principal

Boston, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$97K/yr - $146K/yr

8+ years exp

PTC is a company that leads the way in transforming the physical and digital worlds through their software solutions. The Customer Success Manager will work with high visibility accounts in the Life Sciences industry, focusing on relationship management and ensuring customer satisfaction and successful adoption of PTC solutions.

Computer Software

Culture & Values

H1B Sponsor Likely

Responsibilities

You will be working with high visibility accounts in the Life Sciences industry

Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers

Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal

Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders

Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities

Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support

Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors

Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions

Qualification

Customer Success ManagementLife Sciences industry experienceProject ManagementCAD softwarePLM softwareALM softwareOrganizational AgilityIntegrity & TrustComposureCommunication skills

Required

8+ years of Customer Success, Project Management, Program Management or relevant industry experience

Bachelor's Degree or equivalent experience

Ability to travel ~25% of time

Preferred

Experience working with accounts in the Life Sciences industry

Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented

Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels

Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements

Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment

Benefits

Medical, dental and vision insurance

Paid time off and sick leave policies

Tuition reimbursement

401(k) contributions and employer match

Flexible spending accounts

Life insurance

Disability coverage

Generous commuter subsidy

Company

PTC

Glassdoor4.2

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.

Founded in 1985

Boston, Massachusetts, US

5001-10000 employees

http://ptc.co/VLED30oHtEh

H1B Sponsorship

PTC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (61)

2023 (75)

2022 (86)

2021 (111)

2020 (72)