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Texas Workforce Commission · 13 hours ago

Wage and Hour Claims Examiner (Austin)

Austin, TX

Full-time

Onsite

Entry Level

$3,320.33/mo - $3,320.33/mo

2+ years exp

Texas Workforce Commission connects people with careers across the state. They are seeking a Wage and Hour Claims Examiner I who will perform routine wage and hour claims work, review claims for accuracy, determine eligibility, and provide customer support in a busy environment.

EducationGovernmentPersonal DevelopmentPublic RelationsService IndustryStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Conduct research to determine if wages were properly made

Evaluate and summarize findings

Examine, review, and audit wage records

Review and research wage claim issues as needed

Use personal computer to data enter decisions, record decisions, and document case information to the Payday System

Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment

Review investigative techniques and recommends improvements as appropriate

Work quickly, performs multiple tasks, pays attention to detail, and adheres to work schedules and strict deadlines

Work in a highly stressful environment

Perform heavy telephone contact with public utilizing strong interviewing and communication skills

Treat customers with courtesy and respect as well as handles hostile customers in a professional manner

May participate in projects

Perform other duties as assigned

Qualification

WageHour experienceWage regulationsExaminer experienceData gatheringBilingualSpanish/English

Required

Two years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs

Relevant academic credits may be applied toward experience qualifications for this position

Preferred

Recent Wage and Hour experience and knowledge of wage regulations

Examiner experience

Ability to gather data/information

Bilingual; Spanish/English

Benefits

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off, including time for vacation, sick and family care leave

Company

Texas Workforce Commission

Glassdoor3.7

Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.

Founded in 1936

Austin, Texas, USA

1001-5000 employees