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AMD · 3 days ago

Senior Customer Operation Account Manager

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

$102K/yr - $154K/yr

10+ years exp

AMD is a company that focuses on building innovative products for next-generation computing experiences. The Senior Customer Operation Account Manager is responsible for managing operations between AMD and its customers, building strong relationships, and resolving operational issues to achieve organizational goals.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor

Growth Opportunities

No H1B

Responsibilities

Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)

Manages business through all stages of the product lifecycle (NPI, EOL)

Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)

Manages Demand vs Supply profiles for AMD direct customers or distribution channels

Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis

From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned

Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity

Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners

Work collaboratively within the team to share best practices and remove obstacles for all

Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability

Enable effective and efficient service through operational excellence and customer collaboration

Provide leadership and collect feedback in the implementation of new processes in support of the strategy

Engage with customers through quarterly business reviews and operational meetings

Provide guidance and support on operational issue resolution

Support customer operations through a high-level understanding of business processes and procedures

Qualification

Supply Chain knowledgeCustomer relationship managementProject managementAnalytical skillsBusiness strategy understandingExecutive communicationExcel skillsPowerPoint skillsPower BI skillsCross-functional managementDealing with uncertaintyProblem-solving skillsPresentation skillsConflict management