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Thermo Fisher Scientific · 5 hours ago

Sr Technical Application Specialist, CE-HID

Chicago, IL

Part-time

Hybrid

Senior Level

$94K/yr - $141K/yr

7+ years exp

Thermo Fisher Scientific is a leading organization in the scientific industry, dedicated to empowering professional growth and development. The Sr Technical Application Specialist will serve as a customer-facing expert in capillary electrophoresis technology, ensuring successful implementation and customer satisfaction through effective communication and project management.

Research

No H1B

Responsibilities

Act as the primary point of contact and "go-to" customer-facing SME for sales, FSEs, and the Business Development teams to help pitch capillary electrophoresis (CE) technology solutions and workflows suited to the needs of clinical and biopharma customers, based on the scientific question(s) they are trying to answer

Actively own the customer experience while implementing our capillary electrophoresis solutions in the customer labs to ensure successful workflows and outcomes. This includes managing genotyping projects (establishing schedules, timelines, scope, milestones, and key results), providing customer confidence throughout all phases of validation and troubleshooting, and collaborating with cross-functional teams (R&D, MRSL, Quality, Sales Specialists, and Field Application Specialists)

Maintain a high level of proactive communication with customers before, during, and after a project to ensure a clear understanding of workflow needs and to verify successful implementation

Act as an internal customer advocate for capillary electrophoresis products, bringing forward key customer needs and pain points to assist in the development of key on-market sustaining and application innovation roadmaps

Establish strong working relationships with Key Opinion Leaders and build a steady pipeline of key collaborations (including white papers, webinars, and other technically relevant content) to strengthen our reputation as a thought leader in the clinical and biopharma industries

Monitor publications in peer-reviewed journals that reference our products and services, and maintain a running list of LDTs and clinical trials using our products

Manage customer and business partner expectations through external and internal communication strategies. Provide regular updates to CE-HID BU leadership on customer feedback, validation progress, results, and risks

Assist with technical complaint resolutions, working with broader support organization and R&D teams

Assist larger product enablement initiatives by training customer-facing teams and serving as a subject matter expert to ensure commercial success for new product launches

Show integrity in interactions with the team, customers, and colleagues. Set an example for new team members by communicating effectively with internal stakeholders, external collaborators, and customers

15-20% travel (domestic and international) may be required periodically

Qualification

Capillary electrophoresisGeneticsMolecular biologyQPCRNext-generation sequencingRegulatory guidelinesQuality System RequirementsTechnical content developmentProcess improvementsCustomer-centric attitudeCross-functional collaborationCommunication skills

Required

Must be legally authorized to work in the United States without sponsorship

Must be able to pass a comprehensive background check, which includes a drug screen

Bachelor's degree in biology, chemistry, or related field required

7+ years of experience in genetics, molecular biology research, or application development (equivalent combinations of education and relevant work experience may be considered)

In-depth knowledge of using capillary electrophoresis (CE) instrumentation for fragment analysis and sequencing applications, qPCR, next-generation sequencing, and other genomics applications

Proficient in the interpretation of genetic analysis results

Ability to assist customers in troubleshooting CE workflows (sample acquisition through analysis)

Experience in interpreting regulatory guidelines and drafting corresponding analytical validation studies for clinical applications

Comprehensive understanding of Quality System Requirements (QSR) for validation of clinical applications and laboratory developed tests (LDT's)

Ability to drive business processes or change opportunities that lead to efficiency improvements

Experience in developing technical content, written and oral presentations; ability to organize and deliver technical trainings to convey scientific principles, features/benefits of various genetics assays

Demonstrates a sense of urgency and a 'can-do' attitude; customer-centric and keenly aware of markets, trends, and competitors

Inspires, motivates and collaborates with others; team-first attitude w/ excellent, enthusiastic, clear communication skills, both written and verbal

Proven ability to interact with cross-functional and cross-cultural teams

Demonstrated ability to identify and articulate end-user unmet needs and requirements for complex products, soliciting and integrating Voice of Customer

Familiarity with practical process improvements (PPI), Lean Six Sigma, and productivity tools

Preferred

An ideal candidate will have experience as an end user in the clinical/biopharma industry

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount