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Quaker Houghton · 10 hours ago

FLUIDCARE Site Manager

Ohio, United States

Full-time

Onsite

Senior Level

5+ years exp

Quaker Houghton is a global leader in industrial process fluids, lubricants and coatings for the manufacturing industry. The FLUIDCARE Site Manager is responsible for the day-to-day operations of a chemical management program at customer sites, focusing on managing staff, ensuring customer satisfaction, and overseeing financial systems and project management.

Advanced MaterialsConsumer GoodsIndustrialIndustrial ManufacturingManufacturing

Responsibilities

Requires extensive interaction at all levels within the customer organization including customer senior level management. Ensure customer targets and results are achieved by executing Quaker Houghton’s Fluidcare program plans

Responsibile for managing and improving upon the financial systems and methods, manage projects and manage the customer relations including the programs scope of work as determined by the contract

Program responsibilities include the leadership, management, development and direction of Quaker Houghton site staff (if present) that may include both exempt and/or non-exempt classified employees. Employee development and discipline responsibilities may include hiring, training (safety and technical), performance management, reviews and talent assessments. This extends to both full time and contract staff

Responsibile for customer satisfaction that includes leading on-going contract renewals, product conversions, business development and development of Quaker Houghton products within their program through the value proposition

Manage the site based on established SOW (Statement of Work) and the contract. Duties may include: analytical testing/reporting, chemical addition, equipment cleaning, project management, value generation (meeting or exceeding guaranteed cost savings), etc

Chemical spend may include a variety of manufacturing processes that requires an extensive range of chemical product types and numerous Tier II suppliers. Manage Tier II suppliers, site processes and technical oversight

Ensure all internal and client reporting (data and information management) are kept up to date and distributed within the agreed upon timeframe. Internal reports will utilize JDE, GSI, WERCS, etc

Execute site level profit plan. Work with the management to ensure tier 2 conversion plans are achieved and manage all other operating costs to realize budget goals. Resolve P&L and working capital issues

Directly responsible for all EH&S performance for all Quaker Houghton Fluidcare related operations. Ensures all QHFC operations and procedures are maintained and followed. Maintain an active awareness of hazard awareness and risk reduction. Housekeeping standards to be maintained at all times

Qualification

Chemical ManagementCustomer Relationship ManagementBudgetingP&L ResponsibilityCMFS CertificationERP SoftwareProject ManagementMathematical SkillsSupervisory SkillsCommunicationOrganizational Skills

Required

Bachelor's degree in engineering, science or equivalent

A minimum of five years related experience with at least three years in manufacturing environment and/or three years of Chemical Management or other on-site service experience

Minimum of one year corporate customer relationship management experience, budgeting and P&L responsibility

Requires the ability to work with a variety of people effectively, professional appearance and demeanor, ability to be decisive and assertive and work independently

Excellent written and verbal communication skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations

Ability to write reports, business correspondence and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Ability to lead and facilitate effective meetings

Demonstrate basic mathematical skills

Precise and accurate in dealing with figures and details

Ability to calculate figures and amounts such as percentages, fractions, conversions and proportions

Ability to analyze, evaluate and/or produce data such as charts and graphs

Understand various business performance indicators such as P&L statements, Net Present Value and ROI

Organized and able to organize people and systems to obtain desired results

Able to manage multiple demands, establish priorities and respond to unanticipated situations

Should also be decisive, persuasive, assertive and able to see the big picture

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Must have an extensive working knowledge of: Internet software, e-mail, word processing, spreadsheets, presentation software and project tracking

Working knowledge of ERP software (order processing, warehousing) and database software

Able to manage and direct the activities of others

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include interviewing, hiring and training employees; planning, assigning and direction work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems