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SAIC · 9 hours ago

IT Event Support Technician

Pearl City, HI

Full-time

Onsite

Senior Level

$80K/yr - $120K/yr

5+ years exp

SAIC is seeking an IT Event Support Technician to serve on a team supporting the HQ USINDOPACOM J76 at the K. Mark Takai Pacific Warfighting Center. The role involves providing tier I technical support during exercises and events, managing user accounts, system imaging, and SharePoint site creation.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide level I software, hardware, A/V VTC, and network support during and in preparation for PWC exercises and events

Create and manage user and group accounts across enclaves of responsibilities

Deploy baseline system images and configuration using MDT, MECM, or Kickstart

Wipe workstations after each event

Manage user accounts and troubleshoot login issues

Manage VDI desktops and user sessions

Create and manage SharePoint sites in support of events

Respond to Jira Service Tickets

Setup, Test VTC equipment prior to use and troubleshoot issues while in use

Assist warehouse personnel with asset management and equipment accountability

Write and update SOPs and documentation

Perform Local Registration Authority (LRA) duties:

Process SIPR tokens for staff members and temporary tokens for event participants

Revoke, reset, and troubleshoot tokens

Update the LRA Logbook and prepare for audit inspections

Qualification

Technical supportNetwork protocolsSecurity complianceCloud computingUser account managementSharePoint managementDoD 8570 certificationAsset managementA/V VTC supportDocumentation writing