forestown · 13 hours ago
Technical Service Engineer
Michigan, United States
Full-time
Onsite
Mid Level
3+ years expForestown is a company that specializes in laser technology, and they are seeking a Technical Service Engineer. The role involves installation, maintenance, and technical support for laser machines, along with training users and managing customer relationships.
Human Resources
Responsibilities
Perform on-site installation, setup, calibration, and commissioning of new laser machines
Conduct routine preventive maintenance (PM) to ensure optimal machine performance and minimize downtime
Diagnose and troubleshoot complex mechanical, electrical, and software issues to perform effective repairs
Provide remote and on-site technical support to customers, resolving issues promptly and efficiently
Offer expert guidance to customers on machine operation and basic maintenance
Train end-users and customer maintenance personnel on the safe operation, daily maintenance, and basic troubleshooting of the equipment
Prepare and submit detailed service reports, field service reports, and parts usage records in a timely manner
Document technical problems and solutions for knowledge sharing
Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor and representing the company professionally
Provide valuable feedback from the field to the engineering and product management teams to contribute to product improvement and development
Manage the existing spare parts inventory and coordinate with the logistics team to order required parts based on the aircraft models in the region
Qualification
Required
Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field. Equivalent hands-on experience will be considered
Proven experience (3+ years preferred) as a Field Service Engineer, preferably in the laser cutting, CNC machinery, or capital equipment industry
Strong understanding of electro-mechanical systems, CNC controls, servo drives, and high-voltage power supplies
Hands-on experience with CO2 and/or Fiber laser technology is a significant advantage
Proficiency in reading electrical schematics and mechanical drawings
Excellent troubleshooting and problem-solving skills, with a methodical approach
Strong customer service, communication, and interpersonal skills
Ability to work independently, manage multiple priorities, and perform under pressure
Willingness to travel extensively (up to 75% or more), both domestically and internationally, often on short notice
Valid local driver's license and passport
Company
forestown
猎头服务合作请联系：18772749861 Linsay 国内资深国际业务人才搜寻企业； 团队由各猎头公司百/千万专家级顾问组成； 帮助超过40000家国内外企业招募精英； 企业签约招聘成功数超过80%， 且职位招聘周期远低于国内猎头同行。
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase