Apogem Capital · 1 week ago
Senior Associate, Digital Services - Product Owner
New York, NY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $140K/yr
5+ years expApogem Capital is a company that is evolving into a more technology- and AI-enabled organization. They are seeking a Product Owner to refine and execute the roadmap for their RAG and chatbot capabilities, develop KPIs, and collaborate with various stakeholders to enhance operational efficiency.
Financial Services
Responsibilities
Contribute to the development of the strategy and roadmap for our RAG and chatbot products, identifying and implementing new and enhanced functionality that will improve the efficiency, satisfaction, and engagement of our users
Formulate and refine existing strategies specific to RAG and chatbot capabilities, ensuring that they are aligned with the Service OKRs (Objectives and Key Results) and any complementary efforts in other digital channels, and that they leverage appropriate technologies and best practices in natural language processing, machine learning, and knowledge retrieval
Lead and influence the end-to-end product development life cycle, including the business case, user research, design, development, testing, and deployment of new capabilities
Ability to make timely, critical decisions and judgement calls for complex strategic projects that will impact the success of the overall Customer and Field Service Experience Program
Ability to demonstrate collaborative leadership behaviors within a high performing, cross-functional team focused on the successful delivery of digital capabilities
Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities
Create comprehensive and concise user stories and acceptance criteria as needed to support the future digital capabilities and own oversight of all requirements and their implementation
Develop metrics to assist management with assessing the performance of digital capabilities that support the business' strategic initiatives
Define and gather KPIs to measure and monitor progress of digital capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancements
Oversight of accurate and auditable product documentation
As needed, provide oversight of day-to-day Digital needs and lead issue investigation and resolution
Qualification
Required
Bachelor's degree and/or equivalent experience
Minimum of 5-7 years of related experience
Experience developing/managing digital capabilities required
Solid understanding of NLU/NLP concepts and their application in generative AI and traditional chatbot contexts
Experience working with retrieval augmented generation and chatbot platforms and related ecosystems (Salesforce AgentForce/Einstein, Amazon Lex, OpenAI, Anthropic, etc.)
Understanding of the SDLC, web-services integration, MCP, agentic AI approaches, and business analysis practices
Experience managing a product/feature roadmap with multiple stakeholders
Agile methodology experience required (SAFe experience preferred)
Experience integrating chatbot experiences with human-in-the-loop and live chat experiences (prior experience with Salesforce AgentForce/Einstein and MIAW a plus)
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
Apogem Capital
Apogem Capital is an alternatives investor, with decades of experience investing in the middle market.
201-500 employees
H1B Sponsorship
Apogem Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Josh Niedner
Chief Executive Officer
Recent News
AltAssets Private Equity News
2025-11-26
2025-11-24
Company data provided by crunchbase