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UDT · 1 day ago

Dispatcher

Miramar, FL, US

Full-time

Hybrid

New Grad, Entry Level

UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology. They are seeking a motivated and detail-oriented individual to join their Security Operations Center (SOC) as a Dispatch Analyst, responsible for triaging and coordinating responses to security alerts and incidents.

ConsultingInformation Technology

No H1B

Responsibilities

Monitor and triage security alerts, ticket queues, and incident reports

Dispatch tickets and alerts to appropriate teams and follow up on resolution progress

Document all activities clearly and accurately in the ticketing system

Communicate effectively with technical teams, stakeholders, and external clients

Escalate high-priority issues according to defined protocols

Assist in daily SOC operations and provide administrative support as needed

Qualification

A+ CertificationHelp Desk AdministrationIT conceptsTicketing systemsMultitaskingWillingness to learnCommunication skillsOrganizational skills

Required

HS diploma or equivalent required

Strong verbal and written communication skills are a must

Basic understanding of IT concepts (networking, systems, cybersecurity terminology, etc.)

Familiarity with ticketing systems or help desk tools is a plus

Ability to multitask and work efficiently in a fast-paced environment

Detail-oriented with excellent organizational skills

Willingness to learn and grow within a SOC environment

Preferred

Specialized IT skill training/certification such as A+ Certification preferred

Experience in a help desk, service desk, or IT support role (internships and school projects count)

IT certifications (e.g., CompTIA A+, Network+, or Security+) are a bonus

Company

UDT

UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud.

Founded in 1995