Spectrum Community Solutions · 2 weeks ago
Community Solutions Technical Support Representative
Buffalo, NY
Full-time
Onsite
Entry Level
$20/hr - $25.25/hr
1+ years expSpectrum Community Solutions is dedicated to providing superior communication and entertainment products. They are seeking a Community Solutions Technical Support Representative to troubleshoot and resolve technical issues for customers, enhancing customer satisfaction and maintaining the company's reputation for reliability.
Telecommunications
No H1B
Hiring Manager
Jeff Eklove
Responsibilities
Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps
Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services
Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders
Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary
Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes
Qualification
Required
High school diploma or equivalent
1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience
Strong verbal and written communication
Complex problem-solving and follow-up skills
Attention to detail and excellent customer service
Positive phone demeanor
Ability to train and guide other representatives
Knowledge of Bulk/MDU offerings, technical requirements, and billing
Proficiency with PCs, Microsoft Office Suite, and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet and Voice services
Preferred
1+ year(s) of experience in customer service and technical support
Benefits
Free and discounted Spectrum services like internet, TV and mobile
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
Company
Spectrum Community Solutions
Spectrum Community Solutions, Charter’s brand dedicated to multifamily properties, delivers industry-leading broadband connectivity solutions to apartments, single-family gated communities, off-campus student housing, senior residences, RV parks and marinas.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase