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thyssenkrupp · 7 hours ago

Customer Service Representative

Northwood, OH

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

thyssenkrupp is the biggest materials distributor and service provider in the western world, and they are seeking a Customer Service Representative to provide customer service and sales support. The role involves coordinating issue resolution, meeting internal sales goals, and maintaining reports related to orders and sales results.

AutomotiveConstructionIndustrialIndustrial EngineeringManufacturingMechanical EngineeringMiningOil and Gas

Responsibilities

Provide customer service regarding material and order status via phone and/or email

Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)

Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals

Create, update, or maintain various reports regarding issues, orders, and sales results

Will complete order entry or quote preparation as needed/assigned

Meets TKMNA Employee Attributes / Competencies

Qualification

Customer service experienceCommunication skillsComputer skillsAttention to detailProblem resolutionDependabilitySales supportAerospace industry experienceSelf-starterFlexibility

Required

High school diploma or equivalent

At least 2 years of previous customer service experience

Solid computer skills beyond the basic level

Strong attention to detail

Excellent communication and customer service skills; ability to resolve problems successfully; willingness to 'go the extra mile' for the customer

Self-starting, dependable, accepts ownership, drives own goals/performance

Flexible in scheduling and available for overtime as needed

Preferred

College degree

Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Benefits

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) and RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Company

thyssenkrupp

Glassdoor3.8

ThyssenKrupp is a diversified industrial group that consists of independent industrial and technology businesses. It is a sub-organization of pacemaker.ai.

Founded in 1999

Essen, Nordrhein-Westfalen, DEU

10001+ employees