Entourage Yearbooks · 1 day ago
Yearbook Design Support Assistant
Princeton, NJ
Full-time
Onsite
Entry Level
$21/hr - $23/hr
2+ years expEntourage Yearbooks is a next generation yearbook provider serving thousands of schools around the US and in 18 countries around the world. They are seeking a full-time, entry-level Account Manager Assistant to provide customer support with book designs. The role focuses on offering technical and design assistance while building lasting relationships with yearbook advisors.
EdTechEducationEvents
Responsibilities
Support customers throughout the life of their project
Offer technical and design assistance via email, phone, video conferencing and live chat
Answer required amount of calls per week/month
Respond to, document and resolve customer support requests in the ticket queue by the end of the day
Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Follow up with clients to ensure their needs are being met and deadlines adhered to
Communicate effectively with various contacts including advisors, parents, executive management, and internal departments
Conduct research and investigate customer orders to provide updates regarding shipping status, refunds, or cancellations
Identify errors and notify appropriate management to facilitate corrective action and assist in identifying trends
Help build Resource Library in the company's design software
Design Projects using company programs and Adobe Programs
Provide quality control for finished yearbook projects, both digital and physical
Qualification
Required
2 year degree or equivalent
2 years experience working in customer service
Excellent organizational skills and the ability to adhere to strict deadlines
Excellent interpersonal and communication skills and ability to comfortably speak with customers and answer their questions on the spot
Be able to communicate effectively with customers and answer questions through email
Knowledge of In-Design and the ability to quickly learn new layout software specifically tailored for yearbooks
Knowledgeable on both PC and Mac platforms is a plus
Google Suite
Ability to multitask in a fast pace environment
A strong eye for detail and refinement
Ability to work well with a team, take initiative and direction
Be comfortable with working with different types of software and learning new software
Must be able to come to our office to work each day
Preferred
Background in graphic design
Benefits
Great benefits
Opportunities to advance
Company
Entourage Yearbooks
Yearbook publishing company, serving schools and organizations all over the world! Remember Everything.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
Commission on Science, Innovation and Technology
2024-11-07Grant· $0.25M
Leadership Team
E
Edward Jo
COO
Recent News
Company data provided by crunchbase