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Meritrust Credit Union · 1 day ago

Branch Manager I

Boulder, CO

Full-time

Onsite

Mid, Senior Level

$78K/yr - $98K/yr

Meritrust Credit Union is committed to representing and serving their communities. The Branch Manager I plays a crucial role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence while fostering a high-performance team culture.

Banking

Responsibilities

Oversee all branch operations, ensuring alignment with organizational goals and service standards

Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives

Demonstrates a strong commitment to employee development and success through supportive leadership

Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance

Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth

Exemplifies and reinforces the credit union’s education and referral practices through daily interactions

Provides ongoing coaching to help team members exceed performance benchmarks and service expectations

Observes member interactions, motivates staff, and ensures accountability to established service standards and goals

Facilitates regular team huddles and meetings to align goals, share updates, and foster collaboration

Takes initiative in identifying service challenges and implementing effective solutions to enhance the member experience

Recognizes and celebrates individual and team achievements to promote a positive and motivating work environment

Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration

Resolves escalated member concerns and provides supervisory approvals as needed

Performs Member Consultant duties as required to support team operations and ensure service continuity

Adapts quickly to changing priorities and effectively manages workflow throughout the day

Maintains open and consistent communication with direct leadership through regular updates and status reports

Delivers timely and insightful feedback, including performance reports and operational analysis

Completes all required training, including the annual Meritrust compliance education and internal leadership courses

Performs additional duties and special projects as assigned by leadership

Qualification

Branch operations managementTeam leadershipPerformance coachingMember relationship managementProcess enhancementCross-functional collaborationConflict resolutionCommunication skills

Required

Oversee all branch operations, ensuring alignment with organizational goals and service standards

Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives

Demonstrates a strong commitment to employee development and success through supportive leadership

Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance

Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth

Exemplifies and reinforces the credit union's education and referral practices through daily interactions