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TicketManager · 3 days ago

VP, Business Architecture (Information Officer)

Calabasas, CA

Full-time

Onsite

Director/Executive

$150K/yr - $175K/yr

10+ years exp

TicketManager is an enterprise platform that helps companies manage and track live event tickets and hospitality. The VP, Business Architecture will be responsible for designing and evolving the company's enterprise operating model, ensuring core business processes are supported by scalable systems and integrating AI and automation into operations.

ComputerSaaSSoftware

Growth Opportunities

Responsibilities

Audit and own end-to-end business processes, systems, and integrations, ensuring reliable data flow, clear system ownership, and process continuity

Define and maintain the target-state enterprise systems and integration architecture, reducing redundancy and technical debt while supporting scalable growth

Own enterprise business capability maps and core value streams to ensure systems and integrations support how the business operates

Establish and enforce architectural standards and integration patterns (APIs, data models, workflows) to guide system design and interoperability

Partner with Product, Technology, Revenue, Marketing, and People Operations to identify workflows and decisions where AI and automation drive measurable impact

Evaluate, pilot, and operationalize emerging AI solutions, translating experimentation into clear implementation or deprecation decisions

Own end-to-end AI implementation, including requirements, system integration, change management, adoption, and ROI measurement

Define AI governance, data requirements, and system dependencies to ensure AI is embedded into core platforms and workflows (not deployed as standalone tools)

Work directly with department leaders to ensure process or system improvements in one function are supported across upstream and downstream systems

Define and track operational metrics tied to cycle time, data quality, speed-to-market, and employee productivity

Define systems of record, data ownership, and data governance standards to ensure consistency across reporting, analytics, and AI use cases

Own prioritization and sequencing of cross-functional systems and process initiatives based on business impact and dependencies

Serve as a senior advisor to the executive team on how enterprise architecture and systems decisions enable business strategy and growth

Build, lead, and develop a high-impact team of business architects, systems architects, and AI/automation specialists

Establish and lead architecture governance forums with decision authority over system, integration, and data architecture choices

Lead enterprise platform and vendor strategy, including evaluation, selection, consolidation, and rationalization in partnership with Finance and Engineering

Qualification

Enterprise ArchitectureAI ImplementationAPI IntegrationsCRM SystemsERP SystemsCloud InfrastructureChange ManagementStrategic VisionLeadership

Required

Bachelor's Degree Required

10+ years of progressive leadership experience in Information Technology, Business Systems, or Enterprise Architecture with demonstrated ownership of cross-functional outcomes

Deep understanding of modern tech stacks, API integrations, CRM and ERP systems (Salesforce, NetSuite, etc.), and cloud infrastructure

Familiarity with Dynamics, Zendesk, Jira, Atlassian, Gong, and related enterprise tools

Proven track record of implementing AI/ML solutions in a business context (not just theoretical knowledge) including experience with LLMs, automation platforms (Zapier/Make), or custom AI agents

Exceptional ability to work across departments and influence stakeholders at all levels to adopt new technologies and workflows

Ability to see the 'big picture' of how a business operates and translate that into a technical roadmap