Caselle, Inc. · 2 weeks ago
Accounting / Accountant - Client & Customer Support
Provo, UT
Full-time
Hybrid
Entry Level
1+ years expCaselle, Inc. is a growing technology company based in Provo, Utah, focused on providing cloud-based solutions to local governments and organizations. They are seeking a Client Service Analyst to assist clients with software inquiries, troubleshoot issues, and enhance customer experience by acting as a liaison between clients and technology teams.
ComputerSoftware
Responsibilities
Assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software
Working closely with product, engineering, and implementation teams, acting as the bridge between customers and technology
Turning every interaction into a positive experience and every problem into a solution
Helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve processes
Qualification
Required
Accounting or bookkeeping experience
Knowledge around financial statements, debits and credits, and full-cycle accounting principles
AP or AR knowledge
1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment
Excellent verbal and written communication skills - you're clear, empathetic, and professional
A knack for troubleshooting and problem-solving, paired with curiosity and patience
Comfort with technology and a genuine desire to help people succeed with it
Benefits
Health
Dental
Vision
PTO
401(k)
Company
Caselle, Inc.
Caselle is a computer software company that provides accounting software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase