Penbrothers · 15 hours ago
Senior NOC Engineer (CCNP Required)
United States
Full-time
Remote
Senior Level
5+ years expPenbrothers is an HR and remote talent management partner, and they are seeking a Senior NOC Engineer to join their expanding team. The successful candidate will monitor, support, and implement changes for Managed Service customers while working remotely and covering shifts in a 24/7 operational setup.
Outsourcing/Offshoring
No H1B
Responsibilities
Working in our Network Operations Centre as a Network Support Engineer
Diagnose and solve problems and incidents with limited supervision and within SLAs
Monitor ticket queues, multitask, and prioritize work by shifting focus as and when required
Troubleshoot system and network problems, ID root cause and escalate when appropriately
Implement network changes and service improvements on customer’s equipment as required
Work closely with the NOC team to resolve complex problems
Administer and maintain customer infrastructure via change control
Perform RMAs, software upgrades and patch management, for several vendors
Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base
Administer and maintain end user accounts, permissions, access rights and inventory
Support our Services delivery function by generating appropriate reporting
Working with other areas of the business to support the deployment of new products or tools
Mentoring Junior members of staff
Qualification
Required
MUST be CCNP certified with an ACTIVE certification
Hands-on experience with Aruba, Cisco, Palo Alto, Meraki or Clearpass. Expertise in all five systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable
Customer-centric with excellent communication skills, both written and verbal
Must have experience in a 2nd line support role with a background in general support and operations
Experience of working with and troubleshooting BGP
Hands-on experience of upgrading Firmware of Switches, Routers, Firewalls and Wifi/Wireless access points
Knowledge and experience of ticketing/incident management systems (e.g ServiceNow, Zendesk, or HaloITSM)
Previous experience in a similar role at an IT Solutions Provider/MSP
Understanding of ITIL best practices. (ITIL Foundations certification desirable)
Demonstrate working under pressure and own initiative
Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential
Preferred
Experience working with Fortinet Firewalls, Silverpeak SD-WAN
ITIL Foundation V3 or V4
Exposure to Netbox, Zabbix and Cisco ISE
Exposure to Cisco, Palo Alto, Meraki and Clearpass
Benefits
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Company
Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase