Farmers & Merchants Bank · 5 days ago
E-Banking Specialist
Reisterstown, MD
Full-time
Onsite
Entry, Mid, Senior Level
$20/hr - $22/hrFarmers & Merchants Bank is seeking an E-Banking Specialist to provide exceptional customer service and operational support for their electronic banking services. This role involves assisting customers with online and mobile banking inquiries, performing system maintenance, and ensuring compliance with bank policies and regulations.
BankingFinancial ServicesLendingPersonal FinanceRetirement
Responsibilities
Responds to customer inquiries via phone and email related to electronic banking services
Assists customers with enrollment, maintenance, and troubleshooting of online banking, mobile banking, bill pay, alerts, etc
Provides clear explanations of e-banking features, functionality, and security best practices
Works with customers and branches to resolve access issues, login problems, and transaction-related concerns in a timely and professional manner
Provides daily support to branch staff regarding e-banking questions, setup, and problem resolution
Acts as a liaison between branches and Operations for electronic banking-related issues
Supports internal departments with e-banking research and reporting as needed
Performs maintenance and updates within electronic banking systems in accordance with established procedures
Reviews and processes of electronic banking requests, changes, and documentation
Reviews and audits of new accounts and account change documentation to the core
Investigates and resolves electronic banking issues, processing errors, and customer discrepancies
Performs research across core systems, e-banking platforms, and document imaging systems
Escalates complex issues and trends to management with supporting documentation and recommendations
Follows all Bank policies and procedures related to electronic banking, information security, and customer confidentiality
Supports investigations related to electronic banking activity
Assists management and the Security Officer as needed with electronic banking security initiatives
Ensures compliance with BSA/AML requirements and attends required annual training
Maintains accuracy, attention to detail, and timely completion of all assigned tasks
Acts responsibly at all times to protect the security and integrity of Bank systems, data, and customer information
Performs all other duties as assigned by supervisor
Qualification
Required
High school diploma or GED required, or an equivalent combination of education and experience
Working knowledge of Microsoft Office required
Strong communication skills
Strong customer service skills
Strong problem-solving skills
Strong attention to detail
Analytical thinking
Ability to exercise independent judgment
Ability to interact professionally and effectively with customers, branch staff, peers, management, and outside vendors
Company
Farmers & Merchants Bank
Farmers & Merchants Bank is a financial firm that provides accounting, investment, debit card, and retirement savings services.
Founded in 1919
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Krebs, CPA
SVP/Chief Financial Officer
Chris Oswald
Executive Vice President - Chief Operations Officer
Recent News
2025-06-10
Company data provided by crunchbase