Inter-Con Security · 7 hours ago
Director of Strategic Operations (80259)
Pasadena, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expInter-Con Security Systems, Inc. is a leading global security company providing physical security services to government and commercial customers. The Director of Strategic Operations is responsible for ensuring successful business operations by defining key processes, analyzing operational inefficiencies, and developing scalable improvements to enhance client satisfaction and organizational performance.
Physical SecuritySecurity
Responsibilities
Partner with senior leaders to analyze operational challenges, identify root causes, and propose sustainable, data-driven solutions
Engage directly with clients and C-suite stakeholders to understand business needs and operational pain points
Collaborate with subgroups within the Strategic Operations department to evaluate and improve processes on a quarterly basis
Leverage new technologies and system capabilities to enhance workflows (e.g., tracking shifts, attendance, communications, and scheduling)
Audit current processes and assess the relevance of existing tools; recommend updates or replacements to improve efficiency
Translate operational insights into formal Standard Operating Procedures (SOPs) and streamlined workflows
Collaborate with cross-functional teams to implement new automation tools and ensure process consistency
Support data validation and reporting to ensure accuracy and consistency across systems
Analyze trends from multiple data sources (Salesforce, scheduling systems, communication tools) to support process optimization
Present findings, recommendations, and progress updates to leadership teams and clients
Assist in the construction and development of the workforce management tool to meet the requirements of both local and national service delivery
Develop and maintain effective, sound communication with a wide range of stakeholders across the company, clients, and vendors
Assist with performance management data, scorecards, dashboards, and trackers to support operational transparency and accountability
Identify issues or risks associated with the workforce planning cycle and its supporting data, and recommend strategies for improvement
Contribute to the development and management of training packages to ensure the effective use of information and tools to boost performance
Support staff training and implementation of new software functionality, ideas, and testing to ensure smooth adoption
Analyze large data sets to identify insights and support strategic recommendations; synthesize findings into clear, actionable insights
Support the planning and tracking of project timelines, deliverables, and milestones to ensure on-time execution
Help identify and resolve project issues and risks in collaboration with leadership and cross-functional teams
Continuously seek feedback and professional development opportunities to enhance performance and skill sets
Qualification
Required
Bachelor's degree in Business Administration, Operations, or a related field
3-5 years of experience in operations strategy, process improvement, or business analytics
Strong understanding of data-driven decision-making, with the ability to translate insights into operational strategies
Excellent communication skills, including the ability to engage with C-suite executives and clients
Experience supporting workforce planning, reporting, or performance management programs
Skilled in Salesforce, Microsoft Excel, and PowerPoint, with the ability to analyze, interpret, and present data
Proven ability to work proactively in a fast-paced, matrixed environment with shifting priorities
Demonstrated attention to detail, accuracy, and follow-through
Strong problem-solving and consultative mindset — able to identify, analyze, and create end-to-end solutions
Strategic, analytical, and solutions-oriented thinker
Self-starter with excellent organizational and time management skills
Adaptable, proactive, and comfortable with ambiguity
Strong relationship builder with a collaborative mindset
Committed to continuous improvement and operational excellence
Preferred
MBA
To travel domestically and internationally (up to 25%, Mexico travel is often)
Company
Inter-Con Security
EVERYWHERE SECURITY MATTERS. Inter-Con Security is a multinational private security company operating in North America, South America, and Africa.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Enrique Hernandez
President & CEO&Founder
Recent News
2025-09-30
Crain's Chicago Business
2025-03-15
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