CCS · 1 week ago
Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE
US-NC-Charlotte
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrCCS is a leading company in chronic care management, focused on delivering superior customer service to the patient community. As a Patient Advocate Representative I, you will be responsible for maintaining patient satisfaction and ensuring accurate processing of patient services through effective communication and support.
DiabetesHealth CareMedical
Responsibilities
Obtains and process authorizations for reorders
Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation
Ensures patients have all required medical documentation to permit billing of services as assigned
Maximizes patient base through retention efforts and cross-selling via phone
Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures
Maintains a high degree of confidentiality always due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Qualification
Required
Minimum high School diploma or GED equivalent
Customer Service Experience Preferred
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Exceptional phone and email etiquette
Position may require evening and weekend availability
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Ongoing training and professional development
Remote or hybrid work options (if applicable)
Wellness programs and mental health support
Company
CCS
CCS is a leading provider of collaborative care programs and home-delivered medical supplies for those with chronic conditions, specifically diabetes.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$33MKey Investors
American Capital
2005-10-03Acquired
2004-07-04Series Unknown· $33M
Leadership Team
Richard Mackey
Chief Technology Officer
S
Stephanie Kohn
Chief Marketing Officer
Recent News
2025-05-06
Company data provided by crunchbase