ICONMA ยท 16 hours ago
Technical Writer
United States
Full-time
Remote
Mid Level
$40.15/hr - $43.05/hr
3+ years expICONMA is a health insurance company seeking a Technical Writer for their remote location. The role involves writing, reviewing, and editing various operational documentation while translating complex processes into understandable formats and ensuring compliance with legal and regulatory requirements.
Staffing & Recruiting
Responsibilities
Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications
Translates complex processes and systems into easily understandable step by step processes. Improves quality, usability and efficiency of existing documentation
Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns
Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts to processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals
Ensures project documentation is in compliance with company legal, business and regulatory requirements
Qualification
Required
Bachelor's Degree
English, Journalism, Business or Technical Discipline
3 years experience as a technical writer or communications experience
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
Knowledge of call center operations, claims and/or enrollment and billing and work flows
Knowledge of Claims Processing Systems, FEP Bridge, Facets and/or NASCO
Knowledge of ACA
Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences
Ability to recognize, analyze, and solve a variety of problems
Proficient in Microsoft Office programs, particularly Word and Excel
Ability to use screen capture and editing software
Excellent communication skills both written and verbal
Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment
Associate must be a team player, use professional judgment, and must support organizational and departmental goals
Individual must demonstrate initiative and work well independently as well as a contributing member of a team
Should be well organized and detail oriented
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
Publications & Graphic Arts Certified Technical Writer Upon Hire
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase