Apply on Employer Site

Stratus · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Stratus is the leading cloud-based platform for MEP contractors, and they are seeking a Customer Success Manager to drive adoption, value realization, renewals, and growth across their customer accounts. The role involves building strong relationships with stakeholders, leading value conversations, and partnering with sales for expansion opportunities.

ConstructionSoftware

Responsibilities

Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams

Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus

Drive product adoption and identify opportunities to deepen usage across business units

Own renewal forecasting, negotiation, and execution across your account portfolio

Identify and qualify expansion opportunities and partner with Sales on upsell motions

Use data to assess account health, mitigate churn risk, and prioritize proactive engagement

Deliver customer training sessions and best-practice guidance post-implementation

Surface product feedback, workflow gaps, and customer needs back to Product and Engineering

Create and maintain customer success plans aligned to strategic outcomes

Qualification

Customer Success ManagementAccount ManagementConstruction TechnologyData-Driven MindsetNegotiation SkillsSaaS ExperienceCommunicationRelationship BuildingStorytelling Skills