Apply on Employer Site

HealthRecon Connect LLC · 11 hours ago

Associate Director – RCM Operations

Missouri, United States

Full-time

Onsite

Lead/Staff, Director/Executive

10+ years exp

HealthRecon Connect LLC provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The Associate Director – Revenue Cycle Management Operations will lead day-to-day operations, supervise teams, and ensure excellence in RCM delivery across assigned accounts.

Health CareHome Health CareMedicalPersonal Health

Responsibilities

Lead day-to-day revenue cycle operations for assigned clients, focusing on multi-specialty physician/clinic accounts

Supervise onshore and offshore teams to meet or exceed client KPIs and SLAs

Utilize eClinicalWorks for performance auditing, billing workflows, and performance tracking

Identify trends impacting revenue and implement corrective action

Serve as the primary escalation point for clients, ensuring timely and detailed responses

Coordinate onboarding for new providers and ensure compliance with client-specific processes

Maintain up-to-date dashboards and provide regular reporting to clients and internal teams

Support training and development for new hires and existing staff based on client needs

Collaborate with internal tech teams to implement RCM innovations and systems integrations

Foster strong client relationships and assist with account growth or new business opportunities

Stay updated on industry trends and competitors to guide strategic decision-making

Contribute to company-wide operational efficiency and performance projects

Qualification

RCM experienceEClinicalWorks billingLeadership experienceClient engagementGlobal delivery managementKPI/SLA managementAnalytical skillsCommunication skills

Required

Bachelor's degree in Finance, Healthcare Administration, Business, or related field preferred

10+ years of RCM experience, with 5+ years in a leadership role (Manager or Associate Director)

Hands-on experience managing third-party or vendor-side clients in multi-specialty physician or clinic settings, with strong client engagement and relationship management

Experience in a Central Business Office (CBO) setting – i.e., managing centralized billing operations for multiple practices or providers

eClinicalWorks billing experience is required

Strong understanding of the complete revenue cycle in a physician clinic environment

Demonstrated experience managing global delivery teams

Proven ability to meet operational goals in KPI/SLA-driven environments

Excellent leadership, analytical, and communication skills

Must be based in St. Louis MO