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Smilow Cancer Hospital · 8 hours ago

Epic Cadence Analyst III

New Haven, CT

Full-time

Onsite

Senior Level

5+ years exp

Smilow Cancer Hospital is committed to providing exceptional patient care and is seeking an Epic Cadence Analyst III to lead clinical systems needs analysis and design. The role involves customizing and programming modules for clinical systems, coordinating multi-departmental projects, and providing high-level client support.

Hospital & Health Care

Responsibilities

Demonstrates in-depth understanding of Clinical systems integration, and provides technical guidance in analytical, planning, and programming tasks

Coordinate projects consisting of multi departmental team members

Maintain application tables, dictionaries, and parameters required for system operation, upgrades, and configuration in accordance with change control process to ensure legality and feasibility

Participates and directs clients to define and document current and future clinical needs

Analyze feasibility of Client's requests/needs including but not limited to data analysis and resource identification

Develop Project Plans by defining phase content, estimating time, and resource requirements

Promote positive and constructive client working relationships

Functions as a liaison between customer and vendor; coordinates with vendor to resolve problems

Identify problems

Open Customer Support Case with vendor and provide needed information

Continue to work with vendor to achieve problem resolution

Anticipates and plans for System upgrades and the impact on existing environments

Review vendor documentation regarding changes and upgrades

Identify potential areas of impact to current systems

Prepare test plans adhering to any regulatory standards for testing

Perform testing functions

Perform quality assurance of system enhancements, upgrades before implementation

Record test results for future reference

Provides third-tier (highest level) client support

Investigate reported problem

Identify resources needed to resolve issue

Coordinate resources to implement problem resolution

Mentors other co-workers to develop knowledge of applications, and acts as an expert advisor

Provide clinical systems analysts with tools to enhance their knowledge and assist them with developing problem solving skills

Provide constructive feedback for optimal system/client efficiency

Maintains Service Level Support Standard for all Low Level to Urgent Level Problems: including acknowledgement of problem and resolution of problem

Urgent = 1 hour acknowledged and 6 hours resolution

High = 3 hours acknowledged and 12 hours resolution

Medium = 1 business day acknowledged and 3 days resolution

Low = 2 days acknowledged and 5 days resolution

Performs other job related duties as required

Qualification

Clinical systems integrationSoftware developmentProject managementRelational databasesClinical workflow documentationAnalytical skillsMicrosoft Office SuiteMicrosoft ProjectLeadership skillsProblem solving

Required

Bachelor's degree is required

Five or more years in an inpatient or hospital ambulatory environment

Proficient in computer skills using documents and spreadsheets (Microsoft Office Suite)

Experience in clinical workflow documentation and practice

Familiarity with relational database and client-server concepts

At least three years experience participating in software development, installation and sustaining activities, including planning, design, coding, testing and problem resolution

Must have a current driver's license and an acceptable driving record

Leadership skills to support multi-client types, including Physicians, Nursing, Ancillaries, Remote Sites and Administration

Able to manage direct customer service situations and to adapt to situations in a self-directed environment

Demonstrated ability to lead interdisciplinary groups to reach consensus on system design, content, and implementation

Must be comfortable using Microsoft Office products and electronic spreadsheets

Strong analytical and problem solving skills required