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Scott Credit Union · 1 day ago

Floating Financial Services Representative

Home Office, Edwardsville, IL, US

Full-time

Onsite

Entry Level

$23.38/hr - $35.07/hr

1+ years exp

Scott Credit Union is hiring a Floating Financial Service Representative to help support members and strengthen community connections. The role involves creating exceptional member experiences by educating members on products and services, resolving issues, and meeting sales and operational goals.

BankingFinancial Services

Responsibilities

Responsible for identifying, educating, presenting and cross selling SCU products and services to new and existing members in accordance with SCU’s member engagement model

Responsible for meeting individual sales and operational goals as well as assisting the branch team in achieving branch goals

Maintain cross functional capabilities. Process financial transitions for members including opening and closing of accounts. Input, review, negotiate and close member loan application requests. Process deposits and withdrawals from accounts. Efficient in all teller duties as needed

Daily opens and closes his/her teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to appropriate supervisor for disposition

Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR

Fosters and maintains relationships with members. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution. Ensures we are meeting expectations with member service satisfaction results