Apply on Employer Site

Acentra Health · 1 month ago

Service Support Facilitator, Associate – Remote in West Virginia

United States

Full-time

Remote

Entry Level

$49K/yr - $60K/yr

2+ years exp

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. They are seeking a dedicated Service Support Facilitator to conduct assessments for the I/DD Waiver Program and ensure accurate eligibility determinations for program members.

Health Care

Responsibilities

Schedule, conduct and appropriately document member assessments within prescribed timelines

Coordinate and support the delivery of services in alignment with organizational policies, procedures, and program standards

Participate in inter-rater activities to ensure consistency in the administration of the assessment instruments and adherence to assessment protocols

Complete satisfaction surveys with an emphasis on achieving meaningful, positive feedback and identifying opportunities for enhancement

Attend monthly I/DD Waiver staff meetings, quarterly all-staff meetings, and all required trainings to remain current on program updates and organizational expectations

Support in overseeing department procedures and contribute to quality assurance and performance improvement initiatives

Facilitate educational sessions for families or provider agencies, delivering clear guidance on assessment processes, program policies and budgetary matters

Monitor key performance indicators and recommend adjustments to improve accuracy, quality, and service delivery outcomes

Adhere to all corporate policies, including compliance with HIPAA Privacy and Security requirements, ensuring the protection of confidential information

Qualification

I/DD Waiver experiencePerson-centered planningHIPAA complianceMicrosoft Office SuiteOrganizational skillsCommunication skillsAttention to detail

Required

Bachelor's degree required and a minimum of two years of experience working with the I/DD Waiver population and a demonstrated understanding of applicable program policies, procedures, and community service resources

Proficient understanding of person-centered planning principles and their application in service delivery

Ability to maintain strict confidentiality in full compliance with HIPAA Privacy and Security requirements while adhering to established workflows, regulatory standards, and industry best practices

Excellent verbal, written, and electronic communication skills, with the ability to interact effectively and empathetically with individuals, families, and interdisciplinary teams

Attention to detail, strong organizational skills, and the ability to prioritize tasks and meet deadlines in a fast-paced environment

Proficient in navigating multiple computer applications and system interfaces with strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams)