Insight Communications · 1 month ago
ServiceNow Technical Consultant - SPM
United States
Full-time
Remote
Mid, Senior Level
3+ years expWindward Consulting is at the forefront of Service-Centric IT, helping clients align their core competencies to manage mission-critical IT environments. The ServiceNow Technical Consultant - SPM will design, configure, and develop ServiceNow solutions, ensuring they meet business and technical requirements while leading implementation projects.
TelecommunicationsVideoWeb Hosting
Responsibilities
Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations
Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support
Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development
Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations
Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards
Work with Business Analysts and stakeholders to translate business requirements into technical specifications
Lead technical workshops to review design, architecture, and configuration approaches
Support end-to-end project delivery including sprint planning, testing, and deployment
Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5)
Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications
Provide technical guidance to junior developers or project teams
Develop and support integrations using REST, SOAP, APIs, and IntegrationHub
Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange
Troubleshoot issues, perform root cause analysis, and optimize system performance
Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio)
Ensure compliance with security, privacy, and audit requirements
Contribute to documentation of technical specifications, release notes, and solution designs
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
3–5+ years of ServiceNow development or technical consulting experience
Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization
Proven experience implementing ServiceNow SPM for enterprise clients
Proven experience delivering at least one full-cycle ServiceNow implementation
Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture
Experience with Flow Designer, IntegrationHub, and Service Portal development
Hands-on experience with ServiceNow integrations and API-based data exchange
Familiarity with Agile delivery (Scrum or SAFe)
Strong understanding of ITIL and enterprise service management practices
Excellent problem-solving and debugging skills
Strong communication and client-facing presentation abilities
Certified Implementation Specialist – Strategic Portfolio Management (SPM)
ServiceNow Certified System Administrator
Preferred
ITIL v3 or v4 Certification
ServiceNow Certified Application Developer (CAD)
Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
PMI Project Management Professional (PMP) certification
ICAgile or equivalent Agile certification
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance
Company
Insight Communications
Insight Communications is a cable operator that specializes in cable offerings, Internet, and video services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-08-15Acquired
2010-04-02Private Equity
1999-07-21IPO
Company data provided by crunchbase