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Children's Hospital of Michigan · 8 hours ago

Office Assistant - Plastic Surgery

Detroit, MI

Part-time

Onsite

Entry Level

1+ years exp

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine, seeking an Office Assistant to provide essential clerical support. The role involves coordinating secretarial services, managing patient records, and assisting in administrative tasks to ensure smooth operations within the healthcare setting.

EducationHealth Care

Responsibilities

Receives and screens visitors and telephone calls (occasionally of a sensitive and/or critical nature) related to the business of the area; responds to general inquiries concerning departmental operations and activities

Assists supervisor and professional staff in preparation of reports, rosters, administrative correspondence and the like by gathering and tabulating information and statistical data from department records. Creates final form of document via computer or typewriter

Prepares meeting agendas for supervisor and professional staff and gathers preliminary data as directed. Records meeting minutes, prepares report, and distributes report as appropriate

Reviews patient charts; checking for missing or incomplete data; making reports of treatment plan scheduling, patient evaluations, discharge summaries, etc. to ensure conformance to all pertinent licensing, registration and certification requirements

May guide, assign, review and evaluate work of clerical staff where relevant. Assists in training clerical personnel in new procedures, report formats, etc

Keeps inventory of all perishable, durable and clerical supplies and orders; stocks office on regular basis

May assist in resolving sensitive and/or critical situations (which range from distraught patients or relatives to attempted suicide or threats of violence) by notifying the manager, coordinator, social worker, psychologist or psychiatrist

Develops, recommends and implements office policies and procedures such as record-keeping, insurance, data collection, etc

May enroll patients into the patient electronic access portal and help patients access their electronic medical records prior to discharge

Promotes guest relations. Anticipates and responds to needs of others. Provides assistance in a quick and courteous manner. Treats others with care and respect while maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment

Qualification

Medical terminologyAdministrative experienceSecretarial proceduresTypingCustomer service

Required

High school diploma

One to two years of progressively more responsible administrative/clerical work experience

Preferred

Six to twelve months additional technical training in medical office/secretarial procedures, typing, and so forth, is preferred

One to two years of college level courses leading to an associate's degree in business, secretarial science or a related field is preferred

Knowledge of medical terminology is highly desirable

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off (PTO)

Career development and continuing education opportunities

Health savings accounts, healthcare C dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.