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SPS · 11 hours ago

Receptionist

San Francisco, CA

Full-time

Onsite

Entry Level

$22/hr - $25/hr

1+ years exp

SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation across more than 22 countries. They are seeking a Receptionist who will provide exceptional service by greeting and assisting visitors, answering inbound calls, and maintaining a professional company image while performing various administrative tasks.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees and visitors (in all forms of communication)

Answers incoming telephone calls and routes callers to the person who can best assist them

Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA)

Logs visitors into the registration system

Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge

Issues facility access cards to employees

Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service

Prioritizes calls and escalates customer service issues to the proper chain of command

Takes initiative to ensure the company phone and speed dial lists are current

Responsible for training a back-up and providing guidance on policies and procedures

Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate

Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.)

Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day

Builds professional relationships with customers and other teams

Maintains the reception area in a neat and orderly fashion to include visitor reading materials

Service and replenish the barista, pantry, conference, kitchen, or meeting areas

Will perform meeting room and conference room set-ups

Monitors the level of office supplies on the floor, and replenishes and orders accordingly

Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality

Maintains professionalism and composure when interacting with all callers/visitors

Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed

Proactively seeks out additional work during downtime

Qualification

Customer serviceOrganizational skillsTime managementMulti-phone line systemsMS OfficeCommunication skillsProblem-solvingProfessional appearanceAttention to detailTeamworkAdaptability

Required

High School Diploma (or equivalent) required

1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience

Ability to work assigned work hours determined by the manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal English communication skills

A strong task-driven personality driven by customer satisfaction

Ability to multi-task and prioritize tasks, assignments, and customer needs

Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently