Upwardly Global · 5 days ago
Director of Stewardship & Donor Experience
United States
Full-time
Remote
Director/Executive
$125K/yr - $150K/yr
8+ years expUpwardly Global is an innovative organization dedicated to supporting foreign-born skilled job seekers in the US. The Director of Stewardship & Donor Experience will design and oversee a comprehensive donor engagement program to enhance donor satisfaction and strengthen relationships throughout the donor lifecycle.
Non ProfitSocialTraining
Responsibilities
Develop and execute a comprehensive stewardship & donor experience strategy across all giving levels: individual, mid-level, major, and legacy donors. Partnering with the Director of Institutional Giving to ensure a streamlined and connected strategy across portfolios
Ensure every donor receives timely, personalized, meaningful acknowledgement and recognition; design recognition tiers, giving societies, and donor journeys
Build and manage systems, processes, and workflows (in collaboration with CRM/data teams) that support efficient donor tracking, segmentation, and moves-management
Collaborate with Communications and Program teams to craft impact-driven content, personalized updates, and meaningful engagement opportunities (events, site visits, virtual briefings)
Partner with frontline fundraisers and leadership to ensure stewardship is integrated into solicitation, upgrade, renewal, and legacy giving pipelines
Lead donor satisfaction measurement, feedback loops, and continuous improvement of donor experience based on analytics and best practices
Manage and mentor a small team (or work closely with team members) responsible for donor relations, recognition programs, and stewardship operations
Oversee budget and metrics related to stewardship programming: donor retention, upgrade rates, satisfaction scores, cost-per-donor, lifetime value
Serve as an ambassador for Upwardly Global with select donors and prospects, representing the organization at events and in donor-facing meetings as needed
Qualification
Required
Minimum of 8-12 years of progressive nonprofit fundraising experience, including leadership of donor stewardship or donor experience functions
At least 5 years of experience designing donor journeys, recognition programs, and impact reporting frameworks
Demonstrated success designing and scaling stewardship programs that improve donor retention, upgrade rates, and lifetime value
Strong interpersonal and communication skills, with the ability to work at both strategic and operational levels and engage donors at all levels
Experience managing systems, workflows, and data-driven processes (CRM experience preferred, e.g., Salesforce)
Ability to collaborate across teams (fundraising, programs, communications, events, operations) and influence stakeholders
Strategic mindset, strong project management skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Commitment to Upwardly Global's mission of immigrant and refugee workforce inclusion and to building inclusive, donor-centric donor experiences
Benefits
Comprehensive health, dental, and vision insurance
401(k) plan with employer matching
Generous paid time off and support for professional development
Flexible, mission-driven, inclusive workplace culture
Wellness benefits include (but are not limited to) Calm App subscription, Birthday Holiday, 16 hours of health and wellness PTO in addition to regular sick leave (40 hours) and PTO (160 hours); office-wide end-of-year closure (paid) from December 23 to January 1, to allow our team to rest and recharge for the new year.
12 weeks of paid parental leave (gender inclusive)
Company
Upwardly Global
Upwardly Global is an award winning organization with offices in San Francisco, New York, and Chicago.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Siegel Family EndowmentCD&R Foundation
2025-12-04Grant
2022-06-14Grant
Leadership Team
Jane Leu
Founder and Former CEO
Recent News
PR Newswire
2025-12-05
2025-06-17
Company data provided by crunchbase