Capitol Broadcasting Company · 7 hours ago
Network Operations Technician
Raleigh, NC
Full-time
Onsite
New Grad, Entry LevelCapitol Broadcasting Company, through its division Microspace Communications, is a leader in enterprise communications. The Network Operations Technician will support the daily operations of satellite network systems, ensuring optimal performance and providing customer support for various networking technologies.
Public Relations
Responsibilities
Manage daily network operations and ensure the functionality and reliability of distributed information systems and communication networks
Monitor network performance to guarantee high availability and reliability, addressing any abnormalities or interference in the network uplinks
Opening, updating, and documenting tickets, station logs, network status, and incident reports for customer and infrastructure issues
Communicating with customers via phone or email regarding equipment or service issues and providing support for satellite, LAN, WAN, Wi-Fi, customer equipment and low-voltage infrastructure support
Reporting facility issues, monitoring weather conditions, and acting according to inclement weather policies
Conducting regular maintenance tasks, such as patching software, managing updates, and deploying new hardware and software enhancements
Diagnosing and resolving satellite and network problems, working with security tools, and adhering to best practices to ensure safety and regulatory compliance
Creating and maintaining configuration documentation, troubleshooting procedures, and training manuals
Engaging in continuous professional development by reviewing training materials, acquiring soft skills through CBC University, pursuing outside education, and aiming for applicable certifications
Other duties as assigned
Qualification
Required
Experience in a technical or customer-facing role
Have the ability to learn hardware, software, and network troubleshooting skills
Excellent verbal and written communication skills with a solid team-oriented mindset
Good problem-solving skills and the ability to work under pressure, exhibiting intuitive problem-solving ability
Strong organizational skills and the capacity to manage multiple tasks efficiently
Ability to take initiative and use creative thinking to address and solve business problems
Proven track record of providing exceptional customer service support, ensuring timely, accurate, and solutions-focused assistance and positive customer experience
Ability to read and interpret wiring diagrams, schematics, and technical documentation
Basic troubleshooting skills for RF, network, A/V, and hardware systems
Preferred
Experience with Satellite Communications systems, including Earth Stations, VSAT platforms, and Radio Frequency (RF) technologies
Working knowledge of spectrum analyzers, audio analyzers, and network analysis tools
Knowledge of FCC regulations and licensing requirements
Proficiency in A/V systems integration and related hardware
Strong customer service skills with experience in help desk or technical support environments
Understanding of TCP/IP networking principles and structured cabling standards
Familiarity with software, web, or scripting development for system automation or monitoring
Working knowledge of IP-based streaming technologies and related distribution systems
Benefits
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career growth.
Dynamic and inclusive work environment with a supportive team culture.
Exciting projects and growth opportunities within a leading organization.
Free parking and proximity to restaurants, breweries, shops, and cultural venues.
Company
Capitol Broadcasting Company
Capitol Broadcasting Company is a broadcasting group specializing in local TV, radio, and internet hubs.
Founded in 1937
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Steele, CPA
Chief Financial Officer
Recent News
Sports Business Journal
2025-11-10
2025-04-18
2025-02-19
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