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El Paso Water · 9 hours ago

International Bridges Operations Manager (Promotional)

El Paso, TX

Internship

Onsite

Intern, Senior Level

$65K/yr - $98K/yr

6+ years exp

El Paso Water is responsible for managing the city's water resources, and they are seeking an International Bridges Operations Manager to assist in the management of international bridges. The role involves overseeing toll collection, security, maintenance of bridge facilities, and managing personnel to ensure efficient operations.

Service IndustryWaterWater Purification

Responsibilities

Oversee and manage toll collection and parking meter system operations

Ensure that all tolls and parking revenues are properly accounted

Oversees revenue operations to ensure that administrative, accounting and audit requirements are satisfied

Prepares reports of toll and parking meter revenue collected, verify collections, report discrepancies and produce other periodic reports

Oversees scheduled maintenance and repair of bridge approaches, lane marking, toll booths, computer systems, parking meters, video security and lighting systems and order supplies, materials and equipment to ensure efficient toll operations

Reviews and monitors section’s budget and may assist in the preparation of the annual budget

Analyzes, evaluates and recommends plans and procedures to assure maximum efficiency of bridge operations in area of assignment

Ensure that responses to inquiries and complaints from public officials, other departments, contract personnel or the general public are provided

Provide accurate information to inquiries either in person or by phone, research and respond to complaints and assist employees in responding to complaints or inquiries, including complaints from individuals who may be irate

Ensure contract compliance related to security, maintenance, and armed delivery service

Coordinate with federal agencies and Mexican authorities on operational issues

Keep abreast of federal policies and issues impacting international crossings

Oversight of toll collections automated count/verification system

Supervise assigned personnel

Assign, schedule, guide and monitor work

Appraise employee performance and review subordinate supervisors’ appraisals

Provide for training and development

Counsel, motivate and maintain harmony

Identify and resolve staff differences, conflicts and deficiencies

Interview applicants

Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes

Enforce personnel rules and regulations and work behavior standards firmly and impartially

Approve leave requests and document absences

Perform duties of immediate supervisor, coworkers, maintenance or customer service personnel as necessary to ensure continuity of operations during absences

Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options

Maintain accurate records and prepare periodic internal or external reports including summaries of revenue collected or deposited

Qualification

Supervisory experienceCash processingBudget managementAccounting principlesCustomer servicePublic relationsOperational administrationToll collection systemsLeadership skills