KLA · 22 hours ago
Customer Support Engineer
Milpitas, CA
Full-time
Onsite
New Grad, Entry Level
$29.57/hr - $50.29/hrKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer (CSE) is primarily responsible for customer service activities associated with diagnosing, repairing, and maintaining complex semiconductor equipment while ensuring customer satisfaction and operational quality.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites
Represents the company to the customer and assumes accountability for customer satisfaction with service
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides service support for customer located at Intel, Santa Clara
Responsible for providing tool repair, customer management, and performing all associated logistics tasks
Demonstrates good trouble shooting skills and proficiency in working on semiconductor equipment within a cleanroom environment
Self-motivated and driven to provide the best support for KLA customers
Demonstrates excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role
Qualification
Required
Associate of Science in Electronics Technology (ASET) or Bachelor's degree in Mechanical, Electrical, Electronics, or Engineering Technology
Strong analytical and problem-solving abilities
Basic understanding of electronics, optics, mechanical, and electro-mechanical systems
Familiarity with computer theory, operating systems (Windows, Unix), networking, and MS Office tools
Ability to learn preventive maintenance and troubleshooting techniques quickly
Adaptability and willingness to learn new technical skills
Effective communication (verbal and written)
Customer focus and ability to build trust
Ability to follow established processes and meet deadlines
Collaborative mindset and responsiveness under supervision
Must be able to obtain an Intel badge
Preferred
Completion of KLA Introduction to Semiconductor Processes course preferred
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
Founded in 1975
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
2025-08-01
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