Volunteers of America North Louisiana · 5 days ago
Quality Assurance Manager
Shreveport, LA
Full-time
Onsite
Mid, Senior LevelVolunteers of America North Louisiana is seeking a Quality Assurance Manager to develop, implement, and maintain quality enhancement systems across departments. The role involves overseeing quality assurance programs, ensuring regulatory compliance, and utilizing data analytics tools to report on program outcomes and improvements.
Non-profit Organization Management
Responsibilities
Oversee and manage the Quality Assurance programs of the agency, including leading the Quality Assurance Committee. Work with managers, directors, and administration to ensure programs meet goals in accordance with the agency Strategic Plan. Provide information regarding quality improvement efforts and make recommendations for improvement
Utilize various data analytics tools including, but not limited to, Microsoft Power BI to translate data results into reports and visualizations that are meaningful to management and key stakeholders
Supervise the Data Quality Specialist to ensure data integrity and quality across programs
Implement QA processes to evaluate services including:
Assist programs in setting goals and metrics to meet both mission and funding requirements
Distribution, tabulation, and reporting of client and employee satisfaction surveys, ongoing program monitoring, and other reporting, as requested by stakeholders
Coordinate QA evaluation of services (record review, observation, and interviews)
Report on QA program outcome evaluations quarterly, at minimum, as an accompaniment to the QA work plan
Coordinate year-end program reviews
Collaborate with division directors on development and implementation of new programs, including:
Research new opportunities and compile data to assist in building case statements for funders or partners in new initiatives
Assist division directors with developing procedures, policies, and coordinating logistics to onboard new programs
Establish metrics and evaluation procedures
Monitor compliance of program standards with funder/statutory requirements
Oversee annual internal monitoring surveys of program procedures
Coordinate the implementation of licensing and accreditation standards (such as CARF) for applicable programs
Develop and make recommendations for procedures and policies, which comply with State and Federal regulations, as well as enhance the overall operations of the agency
Serve as system administrator for various data systems, help build workflows and assessments, train staff, and write procedures
Maintain Agency Policies and Procedures manual – revising, updating, and developing policies as needed
Qualification
Required
Develops, implements, and maintains all quality enhancement systems, coordinating the flow of information across departments
Works cooperatively with all program managements and division directors to ensure regulatory compliance and the integrity of program policies, case files, support plans, and related documentation
Provides regular reports on program outcomes to program supervisors, outcomes information for public relations, and grant applications and reports
Oversee and manage the Quality Assurance programs of the agency, including leading the Quality Assurance Committee
Work with managers, directors, and administration to ensure programs meet goals in accordance with the agency Strategic Plan
Provide information regarding quality improvement efforts and make recommendations for improvement
Utilize various data analytics tools including, but not limited to, Microsoft Power BI to translate data results into reports and visualizations that are meaningful to management and key stakeholders
Supervise the Data Quality Specialist to ensure data integrity and quality across programs
Implement QA processes to evaluate services including: Assist programs in setting goals and metrics to meet both mission and funding requirements
Distribution, tabulation, and reporting of client and employee satisfaction surveys, ongoing program monitoring, and other reporting, as requested by stakeholders
Coordinate QA evaluation of services (record review, observation, and interviews)
Report on QA program outcome evaluations quarterly, at minimum, as an accompaniment to the QA work plan
Coordinate year-end program reviews
Collaborate with division directors on development and implementation of new programs, including: Research new opportunities and compile data to assist in building case statements for funders or partners in new initiatives
Assist division directors with developing procedures, policies, and coordinating logistics to onboard new programs
Establish metrics and evaluation procedures
Monitor compliance of program standards with funder/statutory requirements
Oversee annual internal monitoring surveys of program procedures
Coordinate the implementation of licensing and accreditation standards (such as CARF) for applicable programs
Develop and make recommendations for procedures and policies, which comply with State and Federal regulations, as well as enhance the overall operations of the agency
Serve as system administrator for various data systems, help build workflows and assessments, train staff, and write procedures
Maintain Agency Policies and Procedures manual – revising, updating, and developing policies as needed
Company
Volunteers of America North Louisiana
Volunteers of America is a national faith-based nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential.
Founded in 1935
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase