TEKsystems · 2 months ago
Documentation & Customer Service Support I
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$15.71/hr - $15.71/hr
0+ years expTEKsystems is a leading provider of business and technology services. As a Document and Customer Service Support, you will have the opportunity to collaborate with innovative individuals while managing customer inquiries and ensuring accurate processing of repair requests.
Information Technology
Responsibilities
Perform generation of RMAs when requested for customer owned devices
Perform review of customer owned medical VAC equipment warranty entitlements
Share customer repair medical VAC equipment quote and procure authorization for repairs
Provide feedback to customers queries regarding repair status & shipping
Process Oracle orders and adjust for accurate billing
Perform accurate filing of service report, checklist/work order documents
Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams
Perform accurate inventory management of medical VAC equipment post repair, scrap address diversion as requested by customer or site leadership
Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process
Successfully demonstrate and support Solventum values, code of conduct & compliance
Successfully demonstrate and support a positive safety environment
Ability to clearly demonstrate communication and team engagement skills
Demonstrate a clean and orderly workspace
Participate in daily meetings with site leadership
Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges
Qualification
Required
High School Diploma/GED
Up to one (1) year of combined experience in manufacturing, customer service environment in a private, public, government or military environment
Documentation skills
Data entry skills
Computer skills
Excel skills
Microsoft skills
Attention to detail
Quality focus
Ability to clearly demonstrate communication and team engagement skills
Preferred
Strong leadership, communication, interpersonal, and self-motivational skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase