IDEMIA Public Security ยท 1 day ago
Customer Success Engineer
United States
Full-time
Remote
Entry, Mid Level
$93K/yr - $117K/yrIDEMIA Public Security is a leader in biometric-based solutions, transforming organizations globally. The Customer Success Engineer will support client integration to AWS SaaS services, monitor system performance, and provide client-facing documentation and support.
Information Technology & Services
Responsibilities
Become SME on IDEMIA SaaS Solutions
Implement and maintain client AWS tenants
Onboard and support clients
Document internal processes
Provide client facing documentation
Provide T1 support and act as escalation point for client issues
Shared 24/7 support model
Track client issues using Jira and Salesforce
Qualification
Required
Excellent client facing and communication skills
Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
Requires experience with AWS or more cloud computing platforms
Experience with JIRA and Confluence
Experience with CURL, POSTMAN and API Development Support
Preferred
Ideally experience with Biometric Systems and/or Digital Identity Solutions
Benefits
Bonus
Benefits
Company
IDEMIA Public Security
As our world becomes increasingly digitally connected, personal identity and security only become more important.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donnie Scott
Chief Executive Officer
Doug Harvey
Chief Technology Officer
Company data provided by crunchbase