XBP Global ยท 4 hours ago
Customer Service Rep
Chicago, IL
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expXBP Global is a workflow automation leader that leverages decades of industry experience to enable digital transformation. The Customer Service Representative will serve as a key liaison, addressing client inquiries and troubleshooting technical issues to ensure client satisfaction.
Computer Software
Responsibilities
Maintaining equipment, meter reads, color printer calibration, etc
Ordering supplies
Maintaining identified metric reports
Coordinating Device ordering, logistics and transportation
Providing assessment and recommendations for device requests
Scheduling remote Device machine on a routine basis
Responding to end-user service calls within one (1) business hour to provide first level of support
Acting as single point of contact for Device support and supplies
Qualification
Required
Basic experience in networking functions including IP addresses and DNS, print servers
Consistent walking, lifting, and standing is required
Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies
Ability to work at a computer for extended periods
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds
Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment
Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues
Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships
Ability to interfacing with end user in professional manner, sense of urgency
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Ability to engage in repetitive motion activities like twisting, bending, and climbing
Lifting up to 50 pounds
Standing for long periods of time
Significant walking
Close vision and ability to focus are necessary for performing tasks accurately
Preferred
High school diploma or equivalent (GED) preferred
Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry
1-2 Years customer service experience
Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
Benefits
Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase