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Dollar General · 8 hours ago

DIRECTOR, CASH AUDIT & PAYMENT SERVICES

Goodlettsville, TN

Full-time

Onsite

Director/Executive

8+ years exp

Dollar General is a retail company that has been delivering value to shoppers for over 80 years. The Director of Cash Audit & Payment Services provides strategic leadership and operational oversight for cash handling and payment processes across over 20,000 retail stores, ensuring accuracy and efficiency in reconciliation and settlement.

Retail

H1B Sponsor Likely

Responsibilities

Lead multi-department initiatives to improve efficiency, enhance system logic, reduce loss exposure, and streamline POS-related workflows

Partner with IT to test, approve, and release POS system updates, tender logic changes, and payment processing enhancements to ensure expected flow from the customer through financial reporting and reconciliation

Evaluate internal and external changes (e.g., new payment types, regulatory changes) to determine business impact and response strategy

Partner with FP&A to develop accurate forecasts and budgets for cash audit and payment services

Recommend and implement Operational Efficiency Improvements

Lead, coach, and develop a team of 20–25 auditors, analysts, coordinators, and supervisors responsible for cash audit, electronic payment settlement, and reconciliation activities

Establish performance expectations, develop succession plans, and foster a culture of accountability and service

Attract, motivate and train talent to support growth of the Company and its strategic initiatives

Oversee, review, and approve reconciliation of all cash and non-cash tender clearing accounts, deposit clearing, bank reconciliation interfaces, and payment offset activities

Coordinate with Treasury and Accounting to resolve open variances, automate clearing processes, and improve reconciliation accuracy

Oversee daily audit of store cash, cash over/short reporting, deposit verification, safe fund controls, and store exception resolution

Partner with Loss Prevention and Field Operations to assess variances, detect trends, and mitigate store-level compliance issues

Direct timely settlement and reconciliation processes for electronic payments, including: Credit/Debit card transactions, EBT and state benefit programs, Gift cards and store credits, Digital wallets and other emerging payment methods

Manage chargebacks, disputes, and recovery processes, ensuring root cause prevention strategies are implemented

Develop dashboarding and reporting that identifies cash variance trends, expense leakage, shrink indicators, and store compliance risks

Supports planning of Admin and Retail budgets and monitors monthly expense control

Present analysis and recommendations to senior leadership to inform strategy and operational decision-making

Act as primary liaison to external auditors for cash/tender-related audit procedures

Maintain and enhance internal controls, policies, and documentation (including SOX compliance)

Ensure policies are communicated, updated, and consistently executed across the business

Qualification

Operational ExcellenceCash AuditPayment ProcessingAccounting PrinciplesData AnalyticsCPALeadership ExperienceCustomer Service MindsetCommunication SkillsTeam Player

Required

Bachelor's degree in Accounting, Finance, Business Administration, or related discipline

8+ years of experience in retail finance, cash audit, payment processing, reconciliation, or accounting operations

Demonstrated leadership experience in a multi-unit retail or high-transaction environment

Strong understanding of accounting principles and internal controls

Excellent communication and cross-functional partnership skills

Must be a team player with a strong customer service mentality

Preferred

CPA, CIA, CFE, CMA, or MBA

Experience with reconciliation or audit platforms (e.g., ReconNET, 1010Data, Oracle Fusion, Lawson/Infor, exception reporting systems)

Experience supporting external financial audits and SOX compliance

Proficiency with data analytics or BI tools (e.g., Power BI, Tableau, SQL)

Company

Dollar General

Glassdoor2.7

Dollar General has been Serving Others for approximately 85 years.

Founded in 1973

Goodlettsville, Tennessee, USA

10001+ employees

https://www.dollargeneral.com/

H1B Sponsorship

Dollar General has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (29)

2023 (47)

2022 (20)

2021 (5)

2020 (4)