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Hawaii State Federal Credit Union · 1 day ago

Senior Member Associate - HQ Branch

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Full-time

Onsite

Mid, Senior Level

2+ years exp

Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. The Senior Member Associate is responsible for various paying and receiving functions, assisting with branch member service, and providing training and supervision of Member Associates.

BankingCreditFinancial ServicesService IndustryWealth Management

Comp. & Benefits

Responsibilities

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances

Responsible for assisting with the direction and administration of branch member service and new account opening

Performs most complex Teller functions as needed

Answers Member Associate’s questions, resolves more complex problems, and oversees balancing

Balances each day’s transactions and verifies cash totals

Performs specific assigned back office duties and assists with other various duties as required

Ensures that members are promptly and professionally serviced

Provides general training and supervision of Member Associates

Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations

Actively cross sells credit union services

Qualification

Teller policies knowledgeMember services knowledgeCredit union operationsSupervisory skillsTraining skillsMath skillsTyping skillsComputer applicationsCommunication

Required

Thorough knowledge of Teller policies and procedures

Basic understanding of credit union operations

Thorough knowledge of member services and products provided

At least two years of related experience in Teller Services or the equivalent

Good communication skills

Supervisory and training skills

Professionally appearance, dress, and attitude

Good math and typing skills

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.

Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.

Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.

Retirement Savings:Contribute to a 401(k) plan with up to 10% employer contributions.

Transportation Subsidy:On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.

Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.

Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.

Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.

Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.

Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.