Apply on Employer Site

New York Life Insurance Company · 6 hours ago

CVP, National Implementation

United States

Full-time

Remote

Director/Executive

$120K/yr - $165K/yr

7+ years exp

New York Life Insurance Company is committed to delivering comprehensive insurance and absence management solutions for mid-sized and large companies. The CVP, National Implementation role involves leading a high-performing team to ensure exceptional client experiences during large and complex implementations while aligning efforts with strategic growth goals.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Lead, coach, and develop a high-performing team of National Implementation Managers, providing day-to-day direction, mentorship, and strategic oversight

Drive ownership and accountability across the implementation team to ensure consistent, exceptional client experiences for large and complex implementations

Collaborate with senior leaders, client management, and distribution partners to align implementation efforts with strategic growth goals and relationship objectives

Define and monitor KPIs and performance metrics across the implementation function to ensure alignment with client expectations and enterprise standards

Sponsor and provide executive leadership for strategic client implementations while empowering the National Implementation Managers to execute operational plans

Ensure seamless execution of the implementation lifecycle — from sales handoff through post-go-live transition

Oversee creation of detailed implementation plans, timelines, stakeholder education, and client experience strategies

Foster continuous feedback loops with clients and brokers to refine implementation processes

Coordinate across departments (e.g., Contracts, Legal, FMLA Operations, Underwriting) to ensure alignment and execution excellence

Ensure enrollment materials, contracts, and administrative processes are accurate and compliant

Champion continuous improvement initiatives to enhance quality, consistency, and scalability

Serve as escalation point for implementation challenges and support in navigating complex issues

Lead or support finalist sales presentations to reinforce implementation model strength

Promote transparent and collaborative communication across all stakeholders

Recruit, develop, and retain top talent within the National Implementation team

Foster a culture of coaching, accountability, and strategic collaboration

Drive engagement in stretch assignments and development opportunities

Qualification

Client implementationsProduct knowledgeLeadership experienceStrategic planningCommunication skillsTeam developmentEmotional intelligenceNegotiation skills

Required

Minimum 7+ years of progressive leadership experience in group insurance or employee benefits

Proven success leading high-performing teams through complex implementations

In-depth knowledge of life, accident, and disability products and related administrative processes

Superior communication, negotiation, and interpersonal skills

Demonstrated experience in client consultation, problem-solving, and executive engagement

Strategic thinking with strong operational and process improvement skills

High emotional intelligence and collaborative leadership style

7+ years of leadership experience in group insurance or employee benefits

Strong background in managing large-scale, complex client implementations

Deep product knowledge (life, accident, disability) and administrative processes

Excellent communication, negotiation, and client relationship skills

Strategic and operational planning expertise

High emotional intelligence and ability to lead cross-functional teams

Preferred

Bachelor's degree

Experience with finalist sales presentations

Familiarity with FMLA operations and regulatory compliance

Background in mentoring, coaching, and developing future leaders

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)