John Hancock · 10 hours ago
Client Service Manager
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $103K/yr
2+ years expJohn Hancock is a leading international financial services provider, helping people make their decisions easier and lives better. They are seeking a Client Service Manager to deliver high-level client service, respond to inquiries, and provide operations support while leveraging leadership skills to contribute to team goals.
Financial ServicesMedicalSecurity
Responsibilities
Deliver high level client service through reactive and proactive communication
Respond, within service standards, to all incoming inquiries from clients and advisors
Complete plan level administrative functions
Provide professional, high-quality service to internal and external customers
Provide operations support including resolving escalated customer complaints
Effectively utilize leadership skills to support and contribute to team goals
Leverage multiple administration systems to address inquiries
Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe
Qualification
Required
2-4 year retirement product experience
Excellent verbal communication skills and effective listening skills
Ability to build positive relationships between customer/company
Strong attention to detail
Demonstrated commitment to continuous improvement and challenge of the status quo
Excellent organization and multi-tasking skills
In-depth knowledge of the business area, processes and services
401k Retirement product experience
Experience with Omni
ERISA/Plan design knowledge
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law)
Company
John Hancock
John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance.
10001+ employees
H1B Sponsorship
John Hancock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (53)
2023 (44)
2022 (53)
2021 (45)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
H
Hector Martinez
Head of Insurance
Recent News
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