TheKey ยท 10 hours ago
Coordinator, National On-Call
United States
Full-time
Remote
New Grad, Entry LevelTheKey is a company dedicated to helping clients achieve successful long-term aging at home through comprehensive care. The Coordinator, National On-Call will manage inbound tickets, provide customer service, maintain records, and ensure effective communication with field teams.
Elder CareHealth CareHome ServicesNursing and Residential Care
Responsibilities
Managing a variety of inbound tickets with the potential to answer live phone calls
Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
Maintain detailed, accurate records of all transactions, interactions and requests
Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams
Accept coaching and feedback from team leaders to foster continuous improvement in your role
Demonstrate reliability through punctual and consistent attendance
Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
Perform other duties as assigned by leadership
Qualification
Required
Managing a variety of inbound tickets with the potential to answer live phone calls
Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
Maintain detailed, accurate records of all transactions, interactions and requests
Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams
Accept coaching and feedback from team leaders to foster continuous improvement in your role
Demonstrate reliability through punctual and consistent attendance
Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
Perform other duties as assigned by leadership
Timely and accurate positive fingerprint identification of California based applicants as a condition of employment
Benefits
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
Company
TheKey
TheKey is a home healthcare service provider company.
Founded in 2002
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lily Sarafan
Chair
Megan Heinen Mobley
Head of Consumer Marketing
Recent News
Behavioral Health Business
2025-12-06
Behavioral Health Business
2025-11-15
Home Health Care News
2025-07-30
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