Alexion Pharmaceuticals, Inc. · 6 hours ago
Associate Director, Patient Access Strategy
Boston, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
$151K/yr - $227K/yr
10+ years expAlexion Pharmaceuticals, Inc. is focused on developing and executing top-tier patient support access programs for their products. The Associate Director, Patient Services Access Strategy and Operations will be responsible for strategic program leadership, operational oversight, and cross-functional collaboration to enhance patient access and support services.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Strategic Program Leadership for AAF in liaising with the AAF Board and case management team
Co-lead the design, development, and execution of innovative patient access strategies to support patient access and the successful commercial launch and lifecycle management of therapies
Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market
Operational Oversight: Provide strategic oversight of core patient access programs, including free drug programs, and patient assistance programs
Vendor Partnership & Governance: Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
Performance Monitoring & Insights: Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
Present strategic analyses and recommendations to senior leadership, shaping key business decisions
Patient-Centric Mindset: Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
Process Improvement: Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience
Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy
Cross-Functional & Enterprise Collaboration: Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics
Influence brand and market access strategies by integrating patient insights and access data into decision-making
Compliance & Quality Assurance: Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies
Financial Stewardship: Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
Leadership: Lead case escalations with a patient-first mindset, modeling Alexion’s values
Operate in a Manner Consistent with Alexion’s Values: Uphold Alexion’s Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives aligning with the Company's ethics and patient-first principles
Qualification
Required
Bachelor's degree in Life Sciences or relevant field
10+ years of experience in patient support services/access programs, or related field
Demonstrated success leading patient access programs (free drug programs, patient assistance programs), from launch through maturity
Proven ability to drive vendor relationships and build strategic partnerships
Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system
Creative problem-solving mindset to mitigate customer escalations
Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams
Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions
Strong knowledge of relevant healthcare compliance and regulatory standards
Ability to thrive in a fast-paced, dynamic environment
Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings
Preferred
Rare Disease experience preferred
Brand marketing, field sales or other customer-facing experience preferred
Benefits
Qualified retirement programs
Paid time off (i.e., vacation, holiday, and leaves)
Health, dental, and vision coverage in accordance with the terms of the applicable plans
Company
Alexion Pharmaceuticals, Inc.
Alexion, AstraZeneca Rare Disease is focused on pioneering new possibilities for the rare disease community.
1001-5000 employees
H1B Sponsorship
Alexion Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (57)
2023 (51)
2022 (29)
2021 (27)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$5.8M2020-12-12Acquired
1999-02-12Post Ipo Equity· $5.8M
1996-02-29IPO
Leadership Team
Frederic Chereau
SVP, Strategy and Business Development
Imran Shakur
Director, IRT and Technology Lead
Recent News
bloomberglaw.com
2025-12-20
Company data provided by crunchbase