Siddons Martin Emergency Group, LLC · 1 day ago
Vice President Service
CORPORATE OFFICE - Houston, TX 77073
Full-time
Onsite
Director/Executive
10+ years expSiddons Martin Emergency Group, LLC is seeking a Vice President of Service responsible for the strategic leadership, development, and execution of the Company’s multi-state, multi-unit Service Segment. This role includes oversight of service operations, financial performance, customer satisfaction, compliance, and talent development, ensuring alignment with the Company’s mission and profitability objectives.
Automotive
Responsibilities
Establish and execute the strategic direction of the Service Segment in collaboration with executive leadership
Lead the development, implementation, and enforcement of performance metrics, accountability standards, budgets, documentation, and reporting requirements
Ensure compliance with all applicable legal, regulatory, industry, OEM, and company requirements
Enforce company policies and procedures as outlined in the Siddons-Martin Company Handbook and OEM operating manuals
Oversee service management teams and support employee development and engagement
Conduct routine and regular visits to service facilities across all regions
Participate in weekly Director and Regional conference calls and maintain regular communication with Regional Service Directors
Collaborate with Sales leadership to provide service support and alignment
Work cross-functionally with other business segments to ensure consistency and operational alignment
Review and analyze monthly Service Segment financial statements and provide insights and recommendations
Prepare and deliver monthly service segment updates for executive leadership and Board presentations
Maintain strong working relationships with OEM partners, vendors, and key stakeholders
Review contracts, bids, and RFPs for accuracy and alignment prior to final approval
Lead the advancement of technology adoption within the Service Segment, including the implementation and optimization of automated tools and systems to enhance operational efficiency, customer experience, visibility, and accountability across all service locations
Ensure customer service excellence and customer satisfaction remain at the forefront of all Service Segment operations, leadership decisions, and execution, with a consistent focus on responsiveness, transparency, accountability, and long-term customer relationships
Perform other duties as assigned
Participate in the selection, onboarding, training, and development of service management staff
Provide constructive, timely performance feedback and evaluations for direct reports
Address performance management, discipline, and corrective actions in accordance with company policy
Qualification
Required
Demonstrated ability to set, execute, and achieve performance goals established by ownership and executive leadership
Proven track record of leadership success in a complex, multi-location environment
Strong financial acumen with experience managing revenue, margins, and operating performance
Excellent verbal and written communication skills
Exceptional organizational, analytical, and problem-solving abilities
Strong leadership, motivational, and team-building skills
Commitment to customer satisfaction and business performance
Ability to build and maintain positive relationships with employees, customers, OEMs, and vendors
Proficiency with Microsoft Outlook, Word, Excel, and company-provided software systems
Prior senior-level leadership experience required
Valid driver's license and clean driving record
Preferred
Experience within the Fire and Emergency Services industry preferred
Bachelor's degree in an industry-related field preferred
Knowledge of repair principles and procedures within the heavy truck and emergency vehicle service industry preferred
Experience managing multiple locations or business units
EVT (Emergency Vehicle Technician) and ASE Heavy Truck certifications a plus
Leadership, customer service, or industry-related certifications a plus
Company
Siddons Martin Emergency Group, LLC
At Siddons-Martin Emergency Group, we strive to exceed customer expectations in everything we do.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jena Ross
Chief Financial Officer
LARRY EMERY
SERVICE DIRECTOR
Company data provided by crunchbase