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Gregory Poole Equipment Company · 2 days ago

Technology Project Engineer

410 Saints Ave, Raleigh, NC 27610, USA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Gregory Poole Equipment Company is focused on technology business development and is seeking a Technology Project Engineer to coordinate and execute training and support sessions for their customer base. The role involves assisting in the delivery and implementation of technology solutions, ensuring project specifications are met, and supporting sales account managers in project coordination.

AutomotiveManufacturingReal EstateTransportation

Responsibilities

Provides technical information and support when requested by outside PSSR’s, Product Support Manager, Service Operations Manager, Technical Services, Rental and Sales Department and assists with review of projects at customer sites when needed

Due to the highly technical side of this position and the complexity of projects that may be included, Safety is of the upmost importance in the field. All projects will be evaluated upfront for safe conditions, and work environment

Handles inquiries and questions regarding projects when requested by customer, dispatchers, Product Support Representatives, project coordinator and technicians as needed

Attend meetings as required for all upcoming project or to discuss status of progress on projects with the Sales and Product Support team and/or Service team for opportunities with the appropriate personnel

Assist Autonomy Manager in the development of new service offerings and accesses new business opportunities to expand our Construction, Mining, and Quarry & Aggregate business segments

Due to the technical complexity of this position, this position would be expected to assist in specific training in the Construction Division within Service, Sales and Rental Departments. This may include new processes, hands on training on products, systems and service offerings with the PSSR’s and technician support

Assist service department with technical and logistical issues on non-project repairs; research materials and solutions to replace/repair obsolete Cat and non-Cat componentry

Assist Caterpillar with technical support, functionality and installation of new and existing CAT Technology Systems for Construction, Mining and Quarry & Aggregate Products

Assist non-Caterpillar with technical support, functionality and installation of connectivity products to enhance monitoring systems and offerings for Construction

Assist the Heavy Rents Department with rental solution designs in complex projects or set up

Assist Account Managers to review and define large project scopes for quoted jobs and/or turn-key projects to ensure accuracy in materials, labor, parts and miscellaneous items for accuracy to enter into the sales/service process

Reviews quote specifications and purchase accessories and miscellaneous components from Caterpillar or Non-Cat vendors as needed

Prepares detailed Technology Implementation plans to meet customer’s needs, coordinates deliveries to sites, and coordinates all outside vendors participating in project as needed

Coordinate with sales and rental departments for larger more complex projects for design, product needs, drawings and testing as needed

Updates team members as needed on projects for status changes or any complications that arise in the jobs

Assists with coordinating and scheduling of start-up of new projects, repairs, modifications and field testing of new products as needed to ensure quality deliverables to the customer

Assist in the preparation of submittals / RFPs & RFQs, manuals and “as built” drawings for larger complex projects as required with the assistance of document technician or service administrator

Gather infield data and perform onsite inspections and testing for Caterpillar DSN, Caterpillar Engineers, in addition to Warranty and Construction Technology related issues

Specify, acquire, and review quotes from outside vendors to verify certifications and qualifications of contractors to perform scope of work on projects

Work with your team to design technology solution packages with new and used equipment to support the customers’ needs

Assists with complete project execution when approved by customer or internally

Assists with quality control reviews of project once implementation is completed

Research and review all new product and sales literature to ensure current product knowledge

Remains informed and inquiries about new project management tools, drawings, and other tools designed to enhance personal and departmental efficiency

Increase knowledge and credentials/certifications in specific service offerings to expand business opportunities

Remains up to date and certified on all regulations MSHA, etc

Completes special projects assigned by management in a factual and timely manner

Qualification

Technical SupportTechnology SolutionsProject ManagementRemote ControlAutonomyMachine ControlWireless NetworksSurvey SystemsCustomer ServiceCommunication SkillsTeam CollaborationProblem SolvingAdaptability

Required

Four-year engineering degree with and/or 2 to 5 years experience

Work experience in a technical field related to Remote Control, Autonomy, Machine/Grade Control, Wireless Networks, and Survey Systems projects, project management with direct accountability required

Ability to travel periodically, with occasional overnight stays

Must be able to stand, stoop and climb for on-site inspections

Possess valid driver's license with an acceptable driving record that meets company policy and guidelines

Possess knowledge of or quickly learns Caterpillar / Non-Caterpillar Technology Solutions and related equipment

Become familiar with on-site installations and equipment operations

PC exposure and operations required for Microsoft Word, Project Management, Power Point and Excel

Must be able to provide security information needed to gain access to various secured sites as required by the customers with periodical background checks