Cornell Pump Company, LLC · 13 hours ago
Technical Support Engineer
Nashville, Tennessee, United States
Full-time
Onsite
New Grad, Entry LevelHigh Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. They are seeking a Technical Support Engineer to provide frontline, phone-based technical support to customers and distributors who are installing or troubleshooting field equipment.
Machinery ManufacturingManufacturing
Responsibilities
Provide frequent, phone-based technical support to customers and distributors during equipment installation and troubleshooting
Assist customers in real time while units are being installed or diagnosed in the field
Conduct customer satisfaction follow-ups
Build and configure customer sites within High Tide’s cloud-based SCADA platform
Configure user access and system settings based on customer input
Maintain accurate records in internal tracking systems and software tools
Support cross-team coordination as needed
Update tracking matrices & company-wide software-based applications for organizational purposes
Other duties as assigned
Qualification
Required
Foundational knowledge of electrical and electronic concepts, including voltage, current, and resistance
Ability to understand and interpret meter readings and basic electrical measurements
Comfortable with basic math, including binary and hexadecimal number conversions
Strong communication skills and professional phone presence
Customer-first attitude with a focus on problem-solving
Organized note-taking and record-keeping skills
Ability to manage multiple tasks and customer issues simultaneously
Willingness to learn new systems and follow documented processes
Associates degree in electronics or programming or equivalent experience
Preferred
PLC Programming experience a plus
Benefits
10 paid holidays and PTO
401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
Two medical plans: a PPO and an HDHP with an HSA
Dental/Vision coverage
Pet Insurance
Company-paid Employee Assistance Program (EAP)
Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
Additional Voluntary Life Insurance & AD&D
Supplemental health insurance: hospital, accident, and critical illness insurance
Company
Cornell Pump Company, LLC
EFFICIENT BY DESIGN since 1946: The story of Cornell starts in 1946 when five people working at Pacific Pump Company decided to head out on their own.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R
Robert Ray
President
Company data provided by crunchbase