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Ottobock · 12 hours ago

Patient Care Coordinator

Stockbridge, GA, US, 30281

Full-time

Onsite

New Grad, Entry Level

Ottobock is a company that combines the strength of a global innovator with the relationships and responsiveness of a local clinic, continuing a legacy of exceptional orthotic and prosthetic care. They are seeking a Patient Care Coordinator to ensure smooth scheduling, documentation, and day-to-day operations, delivering a positive care experience for patients.

ManufacturingMedical Device

Responsibilities

Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals

Greeting and directing visitors

Assist with scheduling or modifying patient appointments

Ensure customers receive the best service possible and concerns are satisfactorily resolved

Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate

Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate

Assist in securing insurance authorizations for patient cases as needed

Create patient account profile in the Medical Record system

Perform light shipping and receiving of medical device products and components

Maintain a clean office work environment

Accept cash payments from patients as appropriate

Comply with Corporate Compliance and HIPAA responsibilities

Perform other duties and special projects as assigned

Qualification

MS Office proficiencyOffice administrative managementInsurance verificationCustomer service experienceAnalytical skillsMedicare/MedicaidCommunication skillsInterpersonal skillsOrganizational skillsTime management skills