Chase · 1 day ago
Workflow Orchestration and Automation - Product, Senior Associate
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Senior Product Associate within the Marketing Automation Platforms team, you will leverage your expertise in product development and optimization to create innovative products and improve existing offerings through user research and collaboration with cross-functional teams.
BankingFinancial Services
Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Drives discovery for new lines of business, capturing key requirements and writing user stories for the development teams
Challenges current methods and procedures to identify inefficiencies and opportunities for growth
Enhances communication between development and business leads so that 'asks' and 'solutions' are clearly understood by both sides
Is a center for knowledge having a deep curiosity about marketing operations and able to communicate what has been learned to other team members
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Partner with enterprise level applications from Proof of Concept to maintenance of mature environments
Excellent communication skills, comfortable talking with stakeholders at all levels while document requirements in agile story form
Developed Business Process Maps in Visio or similar tools and comfortable presenting the process
Experienced in Agile environments, including JIRA, supporting key developments with scrum teams, and presenting outcomes to business partners
Preferred
Skilled in Camunda BPMN, Pega, Adobe Workfront, and Atlassian suite
Customer-focused, effective with engineers, and translates needs to requirements
Experienced in managing technical platform and data products
Knowledgeable in API, microservices, AEM, JavaScript, and AWS
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-13
2026-01-11
Financial IT
2026-01-09
Company data provided by crunchbase