BD (Tissuemed Ltd) · 1 week ago
Field Service Technician, Ohio(Southern)
Columbus, OH
Full-time
Onsite
Mid Level
$23.80/hr - $36.80/hr
3+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Field Service Technician to provide remote and on-site technical support for BD Pyxis automated dispensing systems. The role involves diagnosing and resolving issues, maintaining inventory, and ensuring customer satisfaction within the assigned territory.
Health CareHospitalMedicalMedical Device
Responsibilities
They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region
Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Qualification
Required
High School Diploma
3 years of related combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Computer electronics, Windows OS, network experience, required
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards
Weight lifting requirement: minimum 70 pounds
Preferred
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Associate degree
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Benefits
Competitive package of compensation and benefits programs
Company
BD (Tissuemed Ltd)
Experts in bioadhesives: Tissuemed develops and markets adhesive films to prevent air, blood and fluid leaks encountered in surgery.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05M2021-12-09Acquired
2015-06-01Grant· $0.05M
Recent News
2025-02-21
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