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Blanchard Machinery · 4 days ago

Site Performance Manager - Mining Key Accounts

Kershaw, SC

Full-time

Onsite

Senior Level

5+ years exp

Blanchard Machinery is a fourth-generation family business dedicated to delivering exceptional support for Cat machines and equipment. The Site Performance Manager is responsible for overseeing operational support at OceanaGold’s Haile Gold Mine, focusing on equipment management, service operations, and technology integration to maximize efficiency and customer satisfaction.

Real Estate

Responsibilities

Maximizing customers’ machine uptime at the lowest cost by quoting new, used, re-manufactured, and rebuild options for Caterpillar and competitive machines and components to ensure operational efficiency and customer satisfaction

Lead the on-site service management team and support key quarry and aggregate customers in the local area, focusing on maximizing technician productivity during equipment repairs and preventive maintenance

Ensure availability and timely delivery of parts required for planned and unplanned maintenance and repairs including new, used, re-manufactured, exchange components, and component and full machine rebuilds

Maintain proper service documentation, warranty, and labor tracking

Accurately budget and manage Kershaw branch financial statements

Oversee all rental operations specific to the OceanaGold account, including ensuring rental fleet is properly maintained and serviced on time as the rental fleet equipment management is the most important aspect of this part of the role and ensures the maximization of OceanaGold’s fleet uptime Blanchard’s return on assets

Quoting new rentals

Coordinating delivery and pickup logistics

Documenting and invoicing rental equipment damages

Managing purchase orders and invoices for all rental equipment (new and existing) through collaboration with our Columbia rental team

Identify machine sales opportunities within the OceanaGold account

Partner with Blanchard’s Machine Sales Manager to develop and deliver competitive proposals

Support the sales process through site-based product knowledge and customer relationship management

Facilitate machine demonstrations, trials, and walk-around as needed

Ensure smooth transition of sold equipment into operations, including coordination of delivery, commissioning, and training

Collaborate with internal sales teams and Caterpillar to ensure alignment on the strategic growth initiatives

Lead the onsite deployment and support of Caterpillar’s MineStar technology, including Terrain and Fleet modules

Manage MineStar technicians onsite to maximize mine production

Coordinate training and ongoing utilization support for site personnel

Collaborate with internal technology teams and Caterpillar to address system enhancements and troubleshooting

Identify and implement opportunities for process improvement across parts, service, rental, and technology support areas

Utilize data-driven insights to improve equipment uptime, reduce operating costs, and enhance overall customer satisfaction

Foster a culture of continuous improvement by encouraging feedback, innovation, and performance excellence among team members

Participate in strategic planning initiatives to optimize site support structure and adapt to evolving customer requirements

Serve as the senior onsite representative for Blanchard Machinery, fostering a strong, transparent, and solutions-oriented relationship with OceanaGold personnel

Provide routine operational reporting to leadership and participate in site-level planning and review meetings

Facilitate regular customer meetings, key performance indicator reviews, and operational updates

Negotiate and renew service, sales, and rental contracts annually

Collaborate closely with Blanchard’s Accounts Receivable and OceanaGold’s Accounts Payable teams to ensure account integrity and timely issue resolution

Performs other duties as assigned

Qualification

Mining operations managementCaterpillar equipment knowledgeCustomer account managementMineStar technology supportFinancial reconciliationAnalytical skillsMicrosoft Office SuiteCaterpillar DBS ERPMineStar solutions familiarityLeadership skillsCommunication skillsOrganizational skills

Required

Minimum of 5+ years of progressive experience in mining or quarry equipment management operations, service management, and/or fleet operations required

Strong technical knowledge of Caterpillar equipment

Proven experience in customer account management, contract oversight, and financial reconciliation

Demonstrated leadership skills with the ability to manage cross-functional teams in a remote or field-based setting

Excellent communication, analytical, and organizational skills

Proficiency in Microsoft Office Suite

Valid driver's license and a safe driving record