Global Lending Services LLC · 1 day ago
Operations Manager
Greenville, South Carolina
Full-time
Onsite
Mid, Senior Level
3+ years expGlobal Lending Services is focused on providing affordable auto financing options through advanced analytics and technology. The Operations Manager will oversee team management, improve customer experience, and ensure compliance with policies while driving process improvements.
AutomotiveFinancial Services
Responsibilities
Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Qualification
Required
Minimum of Bachelor's degree required
Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Team player that can adapt in a fast pace and changing environment
Strong verbal and written communication skills
Proficient computer skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand
Preferred
Minimum of three (3) years' experience in a supervisory or leadership position in loss prevention or a related field
Minimum of three (3) years' experience in a supervisory or leadership position in Operations or a related field
Experience with consumer lending/auto financing
Benefits
Competitive base pay and performance bonuses, dependent on role
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
Paid Volunteer Time Off (VTO) Annually
Tuition Reimbursement
Parental Leave
Business casual work environment
Company
Global Lending Services LLC
Our mission.
1001-5000 employees
H1B Sponsorship
Global Lending Services LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (14)
2022 (6)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Steve Thibodeau
CEO
Andy Clements
Chief Operating Officer
Recent News
2025-06-24
2025-02-06
Company data provided by crunchbase